Houston, Texas

JOB SUMMARY
At Houston Methodist, the Patient Observation Tech position is responsible for demonstrating basic knowledge and skills necessary to communicate appropriately and provide continuous, electronic observation and surveillance of assigned age-specific, diverse patient population, assisting in the delivery of patient care and services. This position verbally redirects the patient from engaging in at-risk behaviors and summoning nursing staff when patient requires assistance, and reports observations and patient problems to the licensed nurse. The Patient Observation Tech position practices Patient and Family-Centered Care in concert with Houston Methodist ICARE values.

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%

  1. Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution. (EF)
  2. Interacts with peers, staff and patients in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication is positive and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner. (EF)
  3. Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability. (EF)

SERVICE - 30%
  1. Functions as a liaison between patients, families and staff to troubleshoot and resolve telesitter issues, using cultural diversity and inclusion principles. (EF)
  2. Responds quickly, logically and patiently to questions or requests from patients and hospital staff. Organizes daily work flow, problem-solves basic and routine matters, and prioritizes simultaneous situations, seeking guidance and assistance from preceptor, licensed nurse, or management when needed. (EF)
  3. Maintains visual observation of assigned patients at all times and verbally redirects patients over digital 2-way audio device. (EF)
  4. Delivers AvaSys Mobile Carts to patient rooms, sets up the unit, and assists with testing of the unit's position, camera, and audio speaker. (EF)
  5. Contributes towards improving department scores for patient satisfaction on unit-based scorecard through peer-to-peer accountability, i.e. shift handoff/report. (EF)

QUALITY/SAFETY - 30%
  1. Communicates with interdisciplinary team and responds quickly to patient behavioral changes Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind. (EF)
  2. Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care. (EF)
  3. Seeks help and/or advice as soon as possible when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. (EF)
  4. Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability. (EF)

FINANCE - 10%
  1. Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members. (EF)

GROWTH/INNOVATION - 10%
  1. Seeks guidance and validation of knowledge base, skill level and decision making as necessary, especially in areas of question, from preceptor and assigned licensed personnel. Completes and updates the individual development plan (IDP) on an on-going basis. (EF)
  2. Offers innovative solutions through participation in performance improvement projects and shared governance activities. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS
  • Six months of direct patient care experience or enrolled in a school of nursing program with a completed first clinical rotation

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

  • American Heart Association Basic Life Support (BLS)

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software and navigates a windows-based environment
  • Demonstrate ability to maintain poise under stress
  • Completes required continuous training and education, including department-specific requirements

SUPPLEMENTAL REQUIREMENTS

Work AttireYes/NoUniform NoScrubsYesBusiness professionalNoOther (dept approved) Yes
On-Call* No (for Non-Exempt or Exempt jobs)*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.   Travel**  May require travel within No Houston Metropolitan area 
May require travel outside No of Houston Metropolitan area **Travel specifications may vary by department.  
Please note any other special considerations to this job: _________________________

Company Profile:

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation’s leading centers for medical education and research. In 2022, U.S. News & World Report named Houston Methodist Hospital to its prestigious Honor Roll for the sixth time. Also, in this year’s rankings, Houston Methodist Hospital was named the No. 1 hospital in Texas for the 11th year in a row. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 946 operating beds, 85 operating rooms and nearly 8,500 employees, Houston Methodist Hospital offers complete care for patients from around the world.

Houston, Texas

At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

You can click on the video links below to learn more!

·  About Houston Methodisthttps://www.youtube.com/watch?v=ClN3mmKT0EI

·  Nursing at Houston Methodisthttps://www.youtube.com/watch?v=EUfmVeansTo

·  Houston - Best City to Live Inhttps://www.youtube.com/watch?v=MzLQzGBjHJw

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