Charlotte, North Carolina

Job Description:

Delivery Lead role will supportthe Global Human Resources Salesforce application processes.Partners with business partners to understand new and existing use cases to optimize their process needs and to support improved reporting.Partners with the partners to ensure they are adhering to our Enterprise Change Management standards while facilitating/influencing them along the process/timeline; be a SME in Bank of America's Salesforce configuration, workflow and business rules and be able to explain current setup; own issue resolution and ensure they are being tracked in JIRA; lead day-to-day BAU support within their domains; owns weekly domain calls. Coordinate and facilitate routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls). Plan and coordinate delivery and dependencies across multiple teams. Facilitate dependency management/risk management/impediment removal for the defined deliverables. Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline. Gather/facilitate status updates for the deliverables to stakeholders pertaining to delivery, risks/issues, and schedule. Ensure that execution is aligned with deliverable requirements by working with the stakeholders. Support resource planning for delivery/execution by working with the Lead Developer.

Line of Business Job Description:

Delivery Lead within Global Human Resources Technology. Partners with key Business, Development, Business Solutions, Program/Project Management, Architecture, Production Support and Testing Execs to develop and implement the tactical and strategic planning of all phases of application, environment and support management.

Responsibilities include:
  • Business relationship management, liaison to Global Human Resources and Shared Service Providers (SSPs).
  • Effectively manage through bank's processes.
  • Ensures deliverables comply with Enterprise Application Management Policies and Procedures.
  • Provide leadership, and management with a focus on ensuring delivery and execution are being managed against strategic goals and direction.
  • Manage and provide Application portfolio oversight working closely with application and/or vendor managers.
  • Provide risk oversight for business and technology risk.


Primary Skill
  • Jira

Required Skills

  • Ability to navigate across organizational or perceived boundaries with incomplete information to achieve successful outcomes.
  • Interact with business leaders, external vendors, and internal technology groups.
  • Effectively prioritize and execute tasks in a high-pressure environment is crucial as well as time management skills.
  • Required to work both independently and in a team-oriented, collaborative manner.
  • Not afraid to ask questions.
  • Excellent written and oral communication skills.
  • Strong organizational skills.
  • Microsoft Office suite.
  • Is a Self-Starter.


Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
--> Job Description:

Delivery Lead role will supportthe Global Human Resources Salesforce application processes.Partners with business partners to understand new and existing use cases to optimize their process needs and to support improved reporting.Partners with the partners to ensure they are adhering to our Enterprise Change Management standards while facilitating/influencing them along the process/timeline; be a SME in Bank of America's Salesforce configuration, workflow and business rules and be able to explain current setup; own issue resolution and ensure they are being tracked in JIRA; lead day-to-day BAU support within their domains; owns weekly domain calls. Coordinate and facilitate routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls). Plan and coordinate delivery and dependencies across multiple teams. Facilitate dependency management/risk management/impediment removal for the defined deliverables. Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline. Gather/facilitate status updates for the deliverables to stakeholders pertaining to delivery, risks/issues, and schedule. Ensure that execution is aligned with deliverable requirements by working with the stakeholders. Support resource planning for delivery/execution by working with the Lead Developer.

Line of Business Job Description:

Delivery Lead within Global Human Resources Technology. Partners with key Business, Development, Business Solutions, Program/Project Management, Architecture, Production Support and Testing Execs to develop and implement the tactical and strategic planning of all phases of application, environment and support management.

Responsibilities include:
  • Business relationship management, liaison to Global Human Resources and Shared Service Providers (SSPs).
  • Effectively manage through bank's processes.
  • Ensures deliverables comply with Enterprise Application Management Policies and Procedures.
  • Provide leadership, and management with a focus on ensuring delivery and execution are being managed against strategic goals and direction.
  • Manage and provide Application portfolio oversight working closely with application and/or vendor managers.
  • Provide risk oversight for business and technology risk.


Primary Skill
  • Jira

Required Skills

  • Ability to navigate across organizational or perceived boundaries with incomplete information to achieve successful outcomes.
  • Interact with business leaders, external vendors, and internal technology groups.
  • Effectively prioritize and execute tasks in a high-pressure environment is crucial as well as time management skills.
  • Required to work both independently and in a team-oriented, collaborative manner.
  • Not afraid to ask questions.
  • Excellent written and oral communication skills.
  • Strong organizational skills.
  • Microsoft Office suite.
  • Is a Self-Starter.


Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
Job Description:

Delivery Lead role will supportthe Global Human Resources Salesforce application processes.Partners with business partners to understand new and existing use cases to optimize their process needs and to support improved reporting.Partners with the partners to ensure they are adhering to our Enterprise Change Management standards while facilitating/influencing them along the process/timeline; be a SME in Bank of America's Salesforce configuration, workflow and business rules and be able to explain current setup; own issue resolution and ensure they are being tracked in JIRA; lead day-to-day BAU support within their domains; owns weekly domain calls. Coordinate and facilitate routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls). Plan and coordinate delivery and dependencies across multiple teams. Facilitate dependency management/risk management/impediment removal for the defined deliverables. Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline. Gather/facilitate status updates for the deliverables to stakeholders pertaining to delivery, risks/issues, and schedule. Ensure that execution is aligned with deliverable requirements by working with the stakeholders. Support resource planning for delivery/execution by working with the Lead Developer.

Line of Business Job Description:

Delivery Lead within Global Human Resources Technology. Partners with key Business, Development, Business Solutions, Program/Project Management, Architecture, Production Support and Testing Execs to develop and implement the tactical and strategic planning of all phases of application, environment and support management.

Responsibilities include:
  • Business relationship management, liaison to Global Human Resources and Shared Service Providers (SSPs).
  • Effectively manage through bank's processes.
  • Ensures deliverables comply with Enterprise Application Management Policies and Procedures.
  • Provide leadership, and management with a focus on ensuring delivery and execution are being managed against strategic goals and direction.
  • Manage and provide Application portfolio oversight working closely with application and/or vendor managers.
  • Provide risk oversight for business and technology risk.


Primary Skill
  • Jira

Required Skills

  • Ability to navigate across organizational or perceived boundaries with incomplete information to achieve successful outcomes.
  • Interact with business leaders, external vendors, and internal technology groups.
  • Effectively prioritize and execute tasks in a high-pressure environment is crucial as well as time management skills.
  • Required to work both independently and in a team-oriented, collaborative manner.
  • Not afraid to ask questions.
  • Excellent written and oral communication skills.
  • Strong organizational skills.
  • Microsoft Office suite.
  • Is a Self-Starter.


Shift:
1st shift (United States of America)

Hours Per Week:
40
Learn more about this role

Charlotte, North Carolina

You’ve led troops, now help lead your community 

As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all. 

First you fought for the American dream, now you can guide its future

You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.

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