Serilingampalle (M),

About this role:

Wells Fargo is seeking a Senior Operations Processor...

In this role, you will:

'The Level 3 team members will be responsible for resolving complex inquiries and complaints from internal and external customers upon escalation of the Junior level Team members; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced team members either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes. 

The Senior team member will also be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv 1090. Investigations of the pending breaks in Nostro and also handling the Billing of charges.

Also, the Senior Team member or Level 3 may performs verifier function and review data and report trends to management, and project work.

Desired Qualifications:

• Bachelor's degree holder, preferable business course
• >4 years experience in banking operations (Commercial Banking or CIB)
• Experience in banking operations or any of the ff:  payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
• Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
• Good in both verbal and written communication skills
• Good investigation and problem solving skills
• Organizational and detail oriented skills
• Sound risk management mindset and good understanding of compliance - AML/OFAC
• Ability to handle high volume and short SLA or turn around time
• Ability to work in changing and fast paced work environment 
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
• Able to perform shift work and report on PH public holidays if fall on Mondays to Fridays including Christmas and New Year's eve
• In scope - 10 day Required Absence Policy due to Sensitive Position 


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Serilingampalle (M),

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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