About the Role

Associate Operations Processor needs to review and verify the CIP, CDD and core elements of the customers against the various Identification proof submitted by the customer at the time of account opening, approved by the US government. Uses a variety of sources for information, including multiple online systems and more tools/models that are complex. Perform researches on cases using various applications like SOS, HOGAN, DIPR, LexisNexis and other Government websites. Have to understand the various system messages, account status closed, inactive, purged and dormant accounts. Understanding of the various valid identification proofs, business documents, Beneficiary ownership and ownership titles and information provided on the documents along with an understanding of the IRS Letter. Basis on these documentations provided and verification conducted by the Processors, should be able to make decisions of passing the case marking CIP Verification completed. Else, have to contact the Bankers / customers through automated systems and requesting for additional documentation for proofs to complete CIP. May identify control failures in the current processes, procedures or team member's decisions; take accountability for the action or the decisions made while reviewing the case. Complete the CIP process by following the departmental procedures and highlighting if any miss from bankers, customers or previous team members decisions.


  • Reviewing incoming records to ensure records meet the requirements for the USA Patriot  Act Section 326 – Customer Identification Program
  • Responsible for working on low/moderate/high complexity/priority cases, depending on the queue type and the complexity of the review
  • Reviewing the Core, CIP, CDD elements on the Universal Work Station and if required verify the data against the documents and regulatory comments provided by customer / banker at the time of account opening
  • Conduct research in various applications like HOGAN, DIPR, SOS, LexisNexis and other government sites to search for missing information
  • Identify missing information from Universal Workstation and if found in various applications / tools, use appropriate commands in HOGAN screen update the missing information correctly
  • Complete 40 hours of self-directed subject matter related training provided by the organization
  • Complete all Mandatory Trainings (Compliance) assigned on internal Develop You Tool before time and adhere to internal timelines
  • Assist new team members while on training phase
  • Partner with appropriate resources to seek out solutions to problems
  • Research and resolve problems within department SLAs
  • Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
  • Must be flexible to work odd shifts as per the requirement from business
  • Ability to work overtime during peak volume times

Qualifications & Skills required:

  • Should be a graduate / Masters in relevant subject
  • Good verbal and written communication skills
  • Basic understanding of the banking industry
  • Good analyzing and decision-making skills
  • Basic understanding of operating system
  • Exhibits commitment to the company
  • Fosters team work
  • Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
  • Ability to work under pressure


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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