West Des Moines, Iowa

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer in Technology Architecture & Engineering as part of Technology. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

  • Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
  • Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
  • Make decisions on technical changes and enhancements
  • Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications, US:

  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 5 + years of experience developing or supporting IT Service Management solutions
  • 5+ years of application production support experience
  • 3 + years of experience working with an Enterprise Content Management (ECM)
  • 3+ years of distributed servers platform experience
  • Strong verbal, written, and interpersonal communication skills
  • Strong Organizational skills
  • Experience with support tools such as JIRA, Confluence and Service Now.
  • Experience with other technical/monitoring tools such as Ansible, Application Dynamics,
  • Ability to effectively manage to multiple goals, deadlines
  • A good understanding of KPI's, how they are collected and presented.
  • Understanding of Cloud native technologies and concepts.
  • Ability to identify root-cause issues/improvement opportunities, and design approaches
  • Experience with a customer service mindset and a focus on continuous improvement
  • Strong desire to learn latest enhancements in technology
  • Support technical efforts to design, build, and deploy cloud applications at the direction of lead
    architects, including large-scale data processing, computationally intensive statistical modeling, and
    advanced analytics
  • Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive
  • Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect
    business productivity especially in the area of content management platforms like IBM Filenet,
    Kofax etc.

Job Expectations:

  • Ability to work extra hours as and when needed.
  • Engineering mindset and attitude towards learnings, ready to face new technical challenges.

Job Locations:

  • Primary Location: West De Moines, IA
  • Secondary Locations: Charlotte, NC / Dallas, TX / Phoenix, AZ


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

West Des Moines, Iowa

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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