Costa Mesa, California

Overview

The Customer Relations Representative will work in our Costa Mesa Factory Service Center to provide assistance, to walk-in customers and provide estimates for ship-in repairs on Canon DSLR Cameras, EF Lenses and Speedlite Flashes. Must be able to effectively resolve inquiries or escalate concerns in a timely fashion.

This position requires full-time presence at your assigned office(s)/worksite(s).

Responsibilities

  • Create repair estimates, process, and arrange for shipping of completed repairs via USPS and FedEx.
  • Provide telephone assistance to internal and external customers relative to repairs and repair status inquiries, equipment operation or problems, and complaints on all consumer and professional products (still photographic and video).
  • Process repair orders, input data into database for repair issues.
  • Tend to Canon Professional Service members in the Customer Experience Center at the service counter and CPS Lounge.
  • Deliver completed repairs to customers picking them up from our walk-in service facility.
  • Investigate escalations, inquiries/complaints and respond/resolve accordingly.
  • Provide front counter support for the Burbank Professional Technology and Support Center as required
  • Provide shipping and receiving support in the warehouse
  • Provide assistance with parts inventory and parts delivery to technicians
  • Transfer approved product to technician area for repair

Qualifications

  • Typically requires General Education or vocational training plus min.3 - 12 months of customer service and/or retail experience.
  • Excellent organizational, analytical and clear written and verbal communication skills.
  • Basic to intermediate experience with digital photographic equipment and associated processes desirable.
  • The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment.
  • Knowledge in software applications associated with photography is a plus.
  • Basic to intermediate knowledge of the Windows environment, MS Word and Excel.
  • Must be able to lift between 30 to 40 pounds

The company will not pursue or support visa sponsorship for this position.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/ We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers. #CUSA

Posting Tags

#LI-ONSITE #PM19 #CUSA #LI-NF1- Create repair estimates, process, and arrange for shipping of completed repairs via USPS and FedEx. - Provide telephone assistance to internal and external customers relative to repairs and repair status inquiries, equipment operation or problems, and complaints on all consumer and professional products (still photographic and video). - Process repair orders, input data into database for repair issues. - Tend to Canon Professional Service members in the Customer Experience Center at the service counter and CPS Lounge. - Deliver completed repairs to customers picking them up from our walk-in service facility. - Investigate escalations, inquiries/complaints and respond/resolve accordingly. - Provide front counter support for the Burbank Professional Technology and Support Center as required - Provide shipping and receiving support in the warehouse - Provide assistance with parts inventory and parts delivery to technicians - Transfer approved product to technician area for repair- Typically requires General Education or vocational training plus min.3 - 12 months of customer service and/or retail experience. - Excellent organizational, analytical and clear written and verbal communication skills. - Basic to intermediate experience with digital photographic equipment and associated processes desirable. - The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment. - Knowledge in software applications associated with photography is a plus. - Basic to intermediate knowledge of the Windows environment, MS Word and Excel. - Must be able to lift between 30 to 40 pounds The company will not pursue or support visa sponsorship for this position.

Costa Mesa, California

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. To view the "EEO is the Law" poster, click here, and to view the supplement, click here. To read our Pay Transparency Statement, click here.


Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please contact our Talent Acquisition Department at CanonCareers@cusa.canon.com, which will route you to Canon’s Talent Acquisition Support Team.

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