Alexandria, Virginia


Job Description:

Leidos is seeking an Exchange System Administrator to support a large enterprise IT contract for the DOD. This role requires an individual with extensive experience administering Exchange and email retention systems within a physical and virtual server environment. Duties include examining incidents and problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. These include maintaining systems for email journaling, archiving, and eDiscovery on local and cloud platforms. This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements. The individual will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on servers.

Primary Responsibilities

+ Individuals in this role may be required to remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions.

+ Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers.

+ Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.

+ Join effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

+ Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices

+ Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.

+ Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours.

+ Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.

+ Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.

+ Managing and operating email routing devices and services (like McAfee, Proofpoint and Edge devices).

+ Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment.

+ Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault.

+ Managing roles and services, user permissions, email queues, and dynamic distribution groups

+ Implementation of Exchange PowerShell to fulfill automation tasks

EDUCATION & EXPERIENCE: Requires BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.

Basic Qualifications

+ Experience with interacting with service lanes to handle service inquiries and problems.

+ Experience working as a Tier 2 system administrator: familiar with using exchange/vault tools.

+ Experience with Office 365 and Microsoft Exchange 2016

+ Experience troubleshooting issues in a growing environment.

+ Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently

+ Strong oral and written communications skills.

+ Track record of working effectively within a team, and support to peers toward improved processes and results.

+ Ability to triage and properly classify incidents and prioritize work efforts accordingly

+ Strong experience with planning, deploying, and documenting patch and configuration updates

+ Knowledge of Disaster Recovery for High Availability for a Large Environment

+ Extensive Experience with log reviews, incident analysis, and identification of issue trends

+ Experience with server patch management methodologies utilizing SCCM

+ Certifications

+ Candidate must meet DoD 8570 IAT Level II certification requirements (Security+ CE, CCNA-Security, GSEC, or SSCP).

+ Clearance:

+ Due to the nature of the government contracts we support, US Citizenship is required.

+ TS/SCI with CI Poly required for Position or TS/SCI and willingness to get a poly.

Pay Range:Pay Range $65,000.00 - $100,000.00 - $135,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00089280

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Alexandria, Virginia

At Leidos, quality performance means two things:

  1. Satisfying our customers by delivering the products and services they need on time and in budget.
  2. Continuously improving our processes so that our work meets requirements and is done right the first time.

Our proprietary EngineeringEdge® solution gives us a consistent, company-wide approach to planning, designing, developing, and delivering solutions that achieve our customers’ goals. Comprehensive and customizable, EngineeringEdge is based on industry standards and best practices from:

  • CMMI®, the CMMI Institute.
  • Project Management, the Project Management Institute.
  • the International Organization for Standardization (ISO®).
  • the International Council on Systems Engineering/INCOSE Corporation.
  • Electronic Industries Alliance.
  • Our four decades experience on a wide range of programs.

Many Leidos organizations have been able to earn coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations.

In addition, we have our own high standards for ethics and performance.
Investors : Employee Code of Conduct

What does this mean to our clients? High quality products and services, developed in an environment committed to continuously improving processes and uncompromising ethics.

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