, Florida

Job Description
The successful candidate will lead the Enterprise wide IT Change and Release Management functions, The Lead Director is responsible for overseeing the coordination of all technology-related release and change activities, and supporting environment integrity through incident management best practices. This leader will interact with all levels of the IT organization to drive accountability of all teams involved as well as simplify and automate processes to make it easier for IT partners to use.
Primary Responsibilities include:
• Define and Implement Transformational strategy for Release and Change Management aligned with software lifecycle and Agile processes
• Drive Release and Change Quality, Simplification and Automation
• Benchmark industry-leading measures
• Oversee the Development and Delivery of integrated implementation strategy and plan for Enterprise Maintenance releases
• Ensure standard ITIL best practice methods and procedures are used to review and manage all technology changes including application, database, infrastructure, and networking
• Oversee the partnership with IT teams and Business teams on defect remediation and continuous improvement initiatives initiated from standard Incident & Problem Management Process and/or initiated from Lessons Learned/Post Mortems related to critical business periods for the enterprise.
• Collaborate with Problem Management to review, analyze, and provide solutions
• Collaborate with IT Capacity and Modeling Teams to review and identify potential risks to stability or performance
• Collaborate with IT Development Teams and Shared Services Teams to ensure stability and performance of key applications and systems
• Manage a team of Managers and Analysts
• Release, Change, Incident Management expertise
• Service Management and ITIL Experience
• Strong driver for innovation
• Process Improvement expertise
• Strong Customer Service mindset
• Highly flexible with ability to quickly adapt Release/Change/Incident processes to changing business objectives
• Forward thinker with ability to execute/drive implementations
• Excellent negotiation, relationship, and interpersonal skills
• Strong ability to communicate with IT users and business leaders to understand requirements, expectations, and value measures
• Advanced knowledge of software development lifecycle
• Organizational management experience
• Senior Executive interaction experience
• Highly motivated, positive, detailed oriented and responsible

Pay Range
The typical pay range for this role is:
Minimum: 100,000
Maximum: 221,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
• 10+ years IT professional experience as well as experience with Creation of Processes & Procedures
• 7+ years in a senior leadership role, leading multiple complex teams

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
• Master’s/MBA degree
• ITIL Certified
• Experience with ServiceNow

• Bachelor’s degree in Information Technology or equivalent combination of education and experience

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. See Job Description

, Florida

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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