Melrose Park, Illinois

Are you interested in becoming a DISPATCHER? Now is your chance! Get PAID to do what you love! Become a Dispatcher with First Transit!

Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day.  This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Job Purpose

Manages filed service to provide quality customer transportation services.

Our Dispatchers Will Enjoy:

  • Team-oriented Environment
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Our Dispatchers are responsible for:

  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time,
    performance, incidents, etc.
  • Provides customer support by responding to questions and concerns regarding customer trips
    including no shows, cancellations and missed trips.
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and
    emergency services.
  • Manages daily service by reviewing route performance and proactively responding to situations that
    impact customer service

To qualify as a Dispatcher, you’ll need:

  •  High school diploma or equivalent
  • Technical degree preferred
  • 3-5 years experience
  • Excellent verbal and interpersonal skills.
  • Problem solving and analytical abilities.
  • Excellent customer service skills

First for a Reason   

Benefits  

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.    

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

First Transit keeps people moving and communities prospering- That’s why we need amazing people like YOU to APPLY NOW!   

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Melrose Park, Illinois

We consider it an honor to extend meaningful career opportunities to veterans once they separate and to military spouses as their husbands and wives actively serve. We pride ourselves on understanding military families’ unique circumstances and accommodating what they need, whether it’s:

  • A part or full-time job upon separation to ease your transition into the civilian workforce
  • A full or part-time job to supplement your serving spouse’s income
  • The freedom, flexibility, and peace of mind to move with your military transferred spouse – we have thousands of locations all across the U.S., Puerto Rico and Canada
  • The start of a successful future that sees twenty or more years of distinguished service with us, with many promotions and achievements along the way

Join us and you’ll find that our mission of strengthening our local communities and core values that stress integrity, excellence, caring and dedication are very similar to the military. We also have directly related technical, mechanical, maintenance and automotive opportunities along with management and leadership opportunities where you can continue to lead and serve with passion and pride.

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