Chattanooga, Tennessee

US55504

Job Description Details

The Opportunity

HSN Customer Order Specialists answer incoming customer calls in a fast paced, metric-based atmosphere. From a work at home environment Specialists problem solve to assist customers while following HSN's standard operating procedures efficiently and effectively.

Compensation

HSN is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.

The Customer Order Specialist starting rate is $13.00/hr and will increase every 6 months for the first two (2) years of employment.

The Schedule

This is a part time, flexible position where Customer Order Specialists will have a twenty-four (24) hour weekly work requirement.

First Specialists will complete a six-week training period from Monday to Friday from 6:00 pm - 11:00 pm ET. After graduating Specialists will work a set twenty-four (24) hour weekly work schedule that would be discussed during the interview.

During the fall of 2022 / early 2023, all Specialists will transition from the set twenty-four (24) hour schedule to the Flex 24 Schedule on a date to be set by the Company.

Five (5) of the twenty-four (24) hours must be worked on Saturday or Sunday each week. Specialists will be able to login each week to select their work schedule for the following week from the available hours based on the business need. The hours available to select from will change each week. During peak times, Specialists will be required to schedule more than twenty-four (24) hours.

We will be offering all Order Specialist team members Flex 24 Schedule by Spring 2023.

Application Process

Complete Application

Complete Skills Assessment on mobile device or computer

Self-Schedule Interview

Who We Are

Our Customer Order Specialists make someone's day every day! Shop with our HSN customers by leading them through their sales purchases while communicating and providing an interaction that is fun and personal.

Your Impact

Field inbound calls from our customers with extended periods of high volume

Assist customer in placing orders

Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants

Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction

What You Bring

Follow HSN's Attendance Policy

24-hour availability to work

Meet or exceed monthly call quality and call handling time requirements

Maintain personal equipment that meets HSN Work at Home Specifications

Ability to Problem Solve

Effective communication

Learn and work in a virtual environment

Ability to troubleshoot technology independently

Able to sit for long periods of time

Sustain a high paced call volume

Able to meet and adhere to all HSN system requirements

Able to attend six (6) week training period without absence

Must be able to work Weekends and holidays

Training Schedule

All new hires must complete Orientation Day and a six (6) week training. Absenteeism and tardiness to training cannot be approved, full attendance and participation is required.

System Requirements

Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. A full spec list will be provided after your interview. Here are a few of them:

Self-Provided Computer or laptop

Headset compatible with HSN specifications

Able to provide standard copper line phone service from a local phone company or bundled service from your internet provider

High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up Orders are not an option.

Microsoft Operating System. Mac/Apple products and notebooks (Chromebooks, Surfaces) are not supported.

About HSN, Inc.

HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website - HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).

For more information, visit www.qurateretailgroup.com. For more information, please visit corporate.hsn.com, or follow @HSN on Facebook, Twitter and Instagram.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Chattanooga, Tennessee

 

Since its launch in early 2010, Zulily continues to reinvent itself, providing a fun shopping experience full of products millions of customers around the world love, at prices they can brag about. We’re a fast-paced, data-driven and down-to-earth company, dedicated to defying expectations. Our unique business model is just one example. Mission: We're creating something different. We launch a new store every day at 6am PT, which brings all kinds of unique challenges. We think being different is a good thing – and we fill our bench with hardworking and talented outside-the-box thinkers. With almost a decade under our belt, Zulily’s still just getting started. We continue to innovate and build a great brand by creating an amazing customer experience every day. Working at Zulily is about fast growth, a high level of responsibility and the willingness to try new things

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