Fort Worth, Texas

Summary

The Patient Access Specialist provides access to services provided at the hospital and/or clinic. This position is primarily responsible to facilitate the patient registration flow by gathering patient demographic and third party information with a high degree of accuracy. This position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and families. Critical to this position is understanding the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to CCMC. This position also requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The PAS is responsible for maintaining a sound knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMO’s, PPO’s, Commercial Payers, and departmental/System policies and procedures. Maintain knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction. This position does not provide patient care, but may be performed in a patient care area. Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service, therefore, the Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy.

 

Education & Experience:

•High School diploma or equivalent required.

•Ability to type, spell, write or print legibly with general knowledge of personal computers required.

•Strong interpersonal communication, documentation and customer service skills required.

•1-2 years of Hospital admissions/physician’s office experience or 1-2 years professional work experience required.

•Medical terminology preferred.

•Knowledge of health care insurance and managed care preferred.

 

License/Certifications:

•CPR-required within 30 days of employment.

 

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

 

Additional Information

CCMC

Fort Worth, Texas

Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.

 

At Cook Children's, we believe it's not just about finding a position, it's about finding the right fit for your career.  We are driven by our unique Promise that challenges us every day to push the boundaries of care inside our walls and far beyond them. It motivates us to help ensure that children and families can have healthy, happy lives. This vision not only binds us together, but gives each of us a purpose at work, at home, and in our communities. Our Promise is more than what we do. It's who we are, because ... #WeAreCookChildren's.

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