Rivervale, Washington

Innovate to solve the world's most important challenges

THE FUTURE IS WHAT WE MAKE IT

Support Engineer

Perth

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.

The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve problems technical problem. Visit to customer locations may be required for critical site investigations.

Key Responsibility

• Deliver excellent remote technical support specialized in Experion with focused on Controller, IO discipline
• Proactively manage and respond to customer questions, issues, and input accurately and within agreed Service Level Agreement.
• Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution.
• Open to work on rotating shift to provide remote support for global customers. Available as a stand-by or AHE (After Hours Emergency) support.
• Comply with all GTAC/GSM processes for case management, documentation and proactive customer communication.
• Provide local affiliates with periodic updates, so that they can interface effectively with the customer using current information.
• Maintain accurate and timely case notes per GTAC process.
• Proactively escalate issues through GTAC Leadership, development engineer and account team channels.

Background

• Bachelor’s degree with minimum 12+ years of experience in Honeywell Experion industrial automation control system with at least 5 years of field experience.
• Experience in Configuring, maintaining and troubleshoot Honeywell Experion hardware and Software
• Expertise in multiple areas of controller IO discipline including C300/C200/C200E, UOC, IO’s (Series C, A, UIO), Foundation Fieldbus, HART, EIP, Profibus, FDM, Migration tools etc.
• Experience in Control Builder configurations, functionalities, and features.
• Experience in Batch automation system like Experion Batch and Procedure Analyst is highly desirable
• Ability to troubleshoot Cabling, Power and Grounding related problems
• Knowledge of Experion Server, Clients and Windows applications.
• Experion installation and configuration (R4xx & R5xx)

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.

The future is what we make it. So join us and let’s do this together.

Honeywell is an Equal Opportunity Employer and we support a diverse workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Finalist 2019 AHRI Awards - Best Workplace Diversity & Inclusion Program.

Additional Information

  • JOB ID: HRD172474
  • Category: Engineering
  • Location: 25 Rowe Avenue, Rivervale,Perth,WESTERN AUSTRALIA,6103,Australia
  • Exempt
Global (ALL)

Rivervale, Washington

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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