Nashville, Tennessee

Req ID: 201523

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Metrics & Reporting Specialist Advisor to join our team in Nashville, Tennessee (US-TN), United States (US).

In this role you will be responsible for:
  • Acting as a lead on data mining and reporting projects
  • Maintaining, analyzing, and interpreting and reporting Healthcare Payer data
  • Continuously monitoring, identifying, and implementing the best practices, new tools, and methods in the field of metrics and reporting
  • Creating and implementing executive level reporting strategies
  • Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting
  • Applying a broad knowledge of application programming processes and procedures to the completion of complex assignments
  • Focusing on systems architecture for global development
  • Providing advanced research, analytical, problem-solving, and process improvement skills
  • Pulling data to develop recurring or one-time reports
  • Maintaining databases, spreadsheets and other tools used in data analysis
  • Locating and fixing errors in reports
  • Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables
  • Leading large-scale projects
  • Leading others on cross-functional projects outside of their own department
  • Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary)
  • Maintaining professional and trusting client relationships
  • Effectively addressing critical client issues and escalations
  • Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables
  • Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results
  • Providing direction to less experienced team members and/or cross-training
Requirements for this role include:
  • Typically requires 12 - 15 years relevant experience that includes 5-7 years managerial/leadership experience
  • Advanced understanding of how metrics and reporting support business needs
  • Strong business acumen and capable of developing sophisticated contextual analysis that influences executive leadership team level decisions
  • Proficient in SQL scripting
  • Hands on experience with data analytics tool and technologies like SAS, Tableau, Pl/SQL developer and SQL Server Management Studio
  • Proficient with data warehousing concepts and transactional databases like Oracle, SQL Server and Teradata
  • Expert in Healthcare Payer data
  • Some experience overseeing and collaborating with team members that are both on site and remote
  • Advanced client service skills and leadership capabilities
  • Advanced analytical, business financial and P&L skills
  • Excellent organizational and time management skills

Required schedule availability for this position is Monday-Friday 08:30am to 05:00pm EST. The shift timings can be changed as per client requirements. Additionally, resources may have to work extra hours and work on weekends based on business requirements.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Nashville
Job Segment: ERP, Data Mining, Data Warehouse, Database, SQL, Technology

Nashville, Tennessee

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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