Albuquerque, New Mexico

Akima Infrastructure Services (AIS) specializes in obtaining hard-to-find, highly skilled personnel for the Department of Energy Management and Operating (M&O) prime contractors. Additionally the company provides state-of-the-art, flexible Distance Learning platforms to military and civilian organizations utilizing the latest technologies and instructional platforms. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company's profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

We are seeking a HR Generalist to join the HR Soluons organization to help Human Resources ensure accuracy,
timeliness and excellent service. We provide support to all Sandia employees, candidates and rertirees in their moments
that matter. This role will provide front-line customer service via phone and the case management system. This work is
performed in a high-volume, fast-paced environment.

On any given day, you may be called on to:
  • Work within the Oracle Service Cloud case management system.
  • Respond to inquiries to resolve HR-related quesons and issues.
  • Access informaon in mulple systems on the computer.
  • Perform administrave tasks such as collecng required informaon/documentaon from employees, managers,
  • and/or others in HR; performing data entry; sending documents and correspondence; and filing of records.
  • Collaborate with HR offices.
  • Assist HR Operations team members as needed.
  • Efficiently fulfill commitments by managing workload effectively.
  • Resolve customer service issues with tact.
  • Coordinate compliance and informaon gathering efforts in highly sensive matters.

Qualifications Required:
  • High School diploma or equivalent.
  • Two (2) or more years of experience in Human Resources responsibilies.
  • Two (2) or more years of experience in customer roles.
  • Experience in gathering, analyzing, or interpreng informaon.
  • Technical knowledge (using a computer to view, upload and enter data).

Qualifications Desired:
  • Positive attiude, strong communication skills, and keen attention to detail.
  • Ability to team well with others.
  • Ability to protect and keep personally idenfiable informtiaon (PII) confidential.
  • Experience working within a case management system (Oracle Service Cloud or related).
  • Experience with PeopleSoft.
  • Associate's or Bachelor's degree in Human Resources, Business, Psychology, or related field.
  • Moderate to advanced proficiency in Microsoft Office.

You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.

Desired Qualifications:

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessar y. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Albuquerque, New Mexico

Akima supports a diverse portfolio of operating companies with one strategic goal: enabling superior outcomes for our customers’ missions.  Together with its operating companies, Akima represents an uncommonly broad array of specialized talents, technologies, domain expertise, and proven program success at some of the most visible and demanding implementations across all of government and industry.


Akima is an enterprise with 30 years of federal contracting experience and over 7,500 employees supporting more than 14,300 Iñupiat shareholders in the NANA region of Alaska.  Akima provides the backbone infrastructure to support more than 40 socio-economically disadvantaged small businesses (SDBs) with mature business processes and shared back-office support services normally only found in a Fortune 500 defense contractor.


We leverage this infrastructure and the shared experiences of our operating companies to bring world-class solutions to U.S. Department of Defense, intelligence community, and civilian organizations in 46 states and 12 countries.

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