Baltimore, Maryland

JOB SUMMARY:

The role of the Recovery Specialist II is to contact customers whose accounts have previously charged-off and attempt to make arrangements on the account, including negotiating potential settlement agreements. The Recovery specialists will make contact to customers by making outbound phone calls while also receiving in-bound phone calls.         

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Contact customers of charged-off  loans for the purpose of recovering charge-off dollars and mitigating losses.
  • Ability to manage multiple accounts.
  • Approve account settlements within realm of authority and make immediate decisions.
  • Initiate account settlements and negotiate settlement plans and payment arrangements with tact and diplomacy to ensure successful resolution of account base.
  • Establish repayments schedules on accounts where applicable for debt repayment based on customers’ financial situations, including negotiating lump sum settlement agreements.
  • Utilize skip tracing tools when needed for the purpose of locating customers and update account information as needed. 
  • Ability to conduct all conversations in a clear and professional manner, always adhering to all federal, state and local guidelines
  • All other duties as assigned

MINIMAL QUALIFICATION:

  • High School diploma or comparable education and experience required
  • 3+ years experience in consumer finance and/or collection, or recovery experience in related field
  • Excellent verbal and written communication skills, along with exceptional active listening skills
  • Strong negotiation skills
  • Proven ability to generate successful contact with past due customers
  • Goal oriented
  • Ability to work with minimum supervision
  • Working knowledge of Microsoft Windows, Excel and Word Applications
  • Some college preferred
  • English/Spanish bilingual skills a plus

WORKING CONDITIONS :

  • Normal call center environment

Baltimore, Maryland

Since its inception in 1996, Lendmark has experienced significant growth by following its original mission of meeting the personal lending needs of clients who cannot be served by traditional banks and their respective products. Today, with 318 branches in 18 states from coast to coast, Lendmark continues to expand as the financial services organization of choice for its customers and retail business partners by providing superior, consistent, and reliable services with every transaction.

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