Inside Sales Representative - Military Veterans

at Stiles Machinery

Grand Rapids, Michigan

ESSENTIAL FUNCTIONS:
  • Demonstrate consistent sales abilities through meeting objectives set by the company.
  • Develop new business relationships and continue to strengthen relationships with existing customers.
  • Maintain current and accurate customer and prospect records/profiles that can be easily accessed to enhance our ability to create and maintain sales relationships for current or future transactions.
  • Extensive telephone contact with customers and prospective customers in an effort to meet and/or exceed their expectations before, during and after a sale.
  • Monitor, document and report on any situations (either positive or negative) as they can be addressed to improve the sales, installation or after the sales processes.
  • Be fully available to customers for their questions and concerns with exceptional product and service knowledge.
  • Work within the organization and industry to keep fully abreast of new products or product applications that can further support our company or our customers.
  • Create ongoing customer surveys while providing feedback to regional management help coordinate local events and open houses.
  • Make both cold and warm calls from provided and self generated prospects lists to uncover and identify future possibilities for machine and service sales.
  • Handle incoming calls on assigned product lines when necessary.
  • Provide analytics support to the Regional Management in the development, and implementation of short- and long-term programs to support and achieve the region’s strategy, which may include reporting, metrics analyses, trending analyses, or other reporting as needed.
  • Assist in coordinating marketing activities in the region with regional events including but not limited to lead registration, help in execution and follow up for regional events.

QUALIFICATIONS:
  • Bachelor’s degree in sales & marketing preferred
  • 3 to 4 years of industry experience (preferably at Stiles or in the woodworking industry)
  • Some sales experience preferred
  • Customer service/call center experience

SKILLS AND ABILITIES:
  • Interested in expanding knowledge base
  • Energetic inviting phone presence
  • Ability to call, connect and interact with potential customers all day
  • MS Office applications
  • Ability to work with minimum direction
  • Adaptability to changing priorities
  • Good communication skills, both oral and written
  • Self starter and self reliant
  • Excellent problem solving skills
  • Valid driver’s license
  • Customer focused
  • Must be able to set and achieve sales goals as set by the company
  • Bilingual (Spanish) preferred

WORK ENVIRONMENT:
  • Office environment, customer sites, travel by automobile and/or airplane

Grand Rapids, Michigan

Organization logo
Stiles Machinery

For over 50 years, Stiles Machinery has been helping their customers succeed. More than the largest supplier of quality machinery, Stiles offers a Total Production Solutions approach to manufacturing, from equipment integration and financial services to education, service and parts.

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