San Jose, California


Job Summary

Reporting to the Director of Educational Opportunity Program (EOP) and in collaboration with departments within the University, the EOP Lead Academic Advisor is responsible for providing guidance and professional development support for the EOP academic advising team as well as other EOP staff. The Lead Advisor also provides coordination of the support services for EOP students including but not limited to academic advising, student retention and persistence, student success, assessment, transition from high school and/or community college, career exploration, and academic probation. The incumbent will collect, analyze, and assess data and report to the EOP Director. The incumbent will serve on university wide committees and working groups to help develop and maintain best academic advising practices for the EOP student population. The incumbent promotes and represents EOP within the SJSU community by advocating for first generation, low-income, historically disadvantaged students.


Key Responsibilities

  • Provide work lead direction to a group of Student Services Professional positions
  • Develops and recommends courses of action, implements proposed solutions, plans and coordinates training activities for professional staff with multifaceted work assignments regarding all processes related to the work distribution, procedures, communications, and implementation
  • Coordinates, trains, guides, and observes the work of professional and student staff in order to maintain levels of productivity, quality and quantity
  • Collect, analyze, and assess program data as well as create, disperse, and evaluate qualitative student surveys on EOP programming including but not limited to Town Hall, First Contact, Admitted Spartan Day, Guardian Scholars Orientation, etc
  • Provides academic advising for new, continuing and returning EOP students as well as prospective EOP applicants which may include foster youth alumni, high school, and community college students
  • Presents and facilitates various student success workshops and webinars for current and prospective students
  • Responsible for coordinating assessment and tracking of all EOP students: persistence rates, registration, retention and graduation rates
  • Administrative tasks including but not limited to diligent and timely email communication, development and implementation of outreach presentations and webinars, develop EOP marketing material, coordinate and lead EOP events for student engagement, orientation, Admitted Spartan Day, etc


Knowledge, Skills & Abilities

  • Knowledge of CSU policies and procedures as expressed in Title 5 and Chancellor’s Office executive orders as well as knowledge of, or ability to learn, SJSU academic policies and procedures and ability to apply that knowledge to individual situations.
  • Ability to determine appropriate courses of action and proper techniques with highly sensitive and complex student matters.
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
  • Excellent customer service and public relation skills.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Excellent oral and written communication skills.
  • Ability to travel to other geographic locations and work on some evening and weekend hours.
  • Ability to possess a valid California Driver’s license at the time of hire, for the operation of any state vehicle required to perform the essential functions of the job.


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
  • Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance, or a job related field may be substituted for two years of professional experience for positions with a major responsibility for professional, personal, or career counseling



A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.


Preferred Qualifications

  • Master's Degree in Educational Counseling, Social Work, Sociology, Psychology, or related field
  • 5 years of professional academic advising experience
  • 3 years of experience supporting first-generation students
  • Experience working with former foster youth, homeless youth, and court dependents
  • Experience with PeopleSoft and/or EAB enrollment system
  • Strong written communication skills
  • Strong supervisory skills



Classification: Student Services Professional IV
Anticipated Hiring Range: $5,400/month - $5,667/month
CSU Hiring Range: $5,351/month - $7,633/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: June 30, 2022 through July 14, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


San Jose, California

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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