New York, New York

About this role:

Wells Fargo is embarking on a comprehensive modernization of its digital customer experience for Commercial Bank & Corporate and Investment Bank (CBCIB) clients. We help these businesses grow with financing, services and expertise. Our team also leads our Open Banking initiatives, which is about connecting our capabilities with other partners for fintech innovation at Wells Fargo scale.

In this role, you will:

  • Manage and develop teams that maximize quality, efficiency and productivity
  • Evaluate the User Experience Design according to established policies and procedures of the organization
  • Work with clients to define issues and information needs and translating them into specific data/technical requirements to support business initiatives and projects
  • Determine the required capabilities, tools and data
  • Leverage and develop multiple internal or external information sources
  • Evaluate, recommend and implement strategies for developing and utilizing technical and analytic resources to enable initiatives that predict, improve, support and measure business success
  • Maintain necessary processes, controls and procedures to ensure data accuracy and integrity
  • Ensure adherence to data management and data governance regulations and policies
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Manage allocation of people and financial resources for the User Experience Design group
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications, US:

  • 4+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience

Required Qualifications, International:

  • Experience in Website or Application Design, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Leadership experience

Desired Qualifications:

  • Strong in Visual Design
  • Strong visualization skills
  • Strong customer experience focus and understanding of user-centered design
  • Knowledge and understanding of prototyping tools like Figma or other prototyping tools
  • Proven execution track record in a Lean UX & Agile delivery model
  • Fierce customer experience focus
  • Experience designing for large scale mobile, web, api and omni-channel user experiences
  • Knowledge of interactive design including best practices in technology, usability and user experience
  • Experience working with digital design systems, developing style guides and managing the delivery of digital assets to development teams
  • Ability to interpret brand guidelines and adapt them for digital use
  • Strong interpersonal skills and effective relation building capacity with business partners and internal teams at different levels in the organization
  • Excellent communication skills with experience presenting to senior management and ability to articulate key messages in a straightforward and understandable manner
  • Must be detail oriented, well organized and be able to delegate
  • Ability to handle multiple projects, prioritize different tasks and be able to delegate to junior team members @RWF22

Pay Range

$133,300.00 - $237,100.00 Annual


  • Information about Wells Fargo's employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

New York, New York

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

Similar jobs