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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

The application tech support will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Job Qualifications

+ 4 years of Java experience (Minimum 3 years)

+ Advanced English (B2+ or C1 equivalent to 85%-90%)

+ Work to be performed in Costa Rica (In-Country)

+ Strong Microsoft productivity skills with understanding and experience in advanced Word features like .docx formats, Windows, Excel

+ Moderate IT skills with some knowledge of how to use (not author) XML, APIs, and relational databases and object stores),

+ Azure cloud skills are preferred but not mandatory

+ Moderate knowledge of SaaS fundamentals

+ Experienced in required technologies such as Java, AngularJS. Also, have moderate experience in Oracle DB & SQL/PLSQL, Dev tools such as Maven, Bamboo, JBoss app server

+ Resolve Incident, Requests and Problem tickets.

+ Updates and coordinates the approval of the knowledge article (Knowledge Management)

+ Act as Point of Contact (PoC) for coordinating with Dev Squad team for problem tickets and development related concerns.

+ Support configuration activities

+ Having the required understanding of principles of work with validated systems

+ Trained Agile and DevOps concepts

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Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.