Burnaby,

Job Description

This is an opportunity to join the technical services team within Wesco's safety business. The goal of this team is to ensure that our customers use equipment that is ready and certified to protect them on the job site and ensure that they return home safely to the families at the end of every working day.

This person ensures service and repair department is properly equipped to perform daily requirements in an efficient manger. Performs trial run of equipment to ensure performance rates and quality meet established specifications and is in ready use condition. Expedites and follows up with customers relating to service/repair orders. This person will be trained to service and repair many different types of protective and life saving safety equipment. May travel to customer locations.
  • Follows service and repair procedures log.
  • Ensures items are tagged and calibrated and in ready to use condition for rental equipment.
  • Enters rental and repair orders in wholesale distribution system.
  • Expedites orders and follows up with customers relating to service orders.
  • Conducts in-house or on-site DOP testing.
  • Conducts respiratory fit testing service either in-house or at customer's site.
  • Conducts HazSafeID inspections.
  • Updates customers and sales reps with equipment rental and repair status.
  • Prepares for, attends, and participates in branch and departmental meetings.
  • Remains current on industry trends, market activity, competitor products and technical bulletins provided by suppliers.
  • Performs daily safety inspections of equipment and service vehicles.
  • Provides backup to customer service and warehouse staff.
Experience:
  • 1 year required, 2 years preferred of service and repair experience.
  • 1 year required, 2 years preferred of customer service experience.
Education:
  • High School Degree or Equivalent required
  • WHMIS, TDG Forklift preferred
Skills:
  • Strong problem-solving skills
  • Excellent communication and time management skills
  • Proficient in Microsoft Office applications
  • Experience using hand trucks, forklifts, hoists, or other handling equipment devices
  • Mechanically inclined
  • TDG certified, based on possible movement of asbestos containing materials
  • WHMIS certified - based on local chemicals and products
Working Environment:
  • Driver - Work is generally performed in moving vehicle. Driving required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.
  • Warehouse - Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
Physical Requirements:
  • Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
  • Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
  • Work may require excessive bending or stooping.
  • Employee required to sit and drive a vehicle to perform their job.
  • Employee required to climb ladders.
  • Employee required to use hand tools.
  • Employee uses heavy machinery (e.g., forklift, etc.).
Mental Requirements:
  • Employee required to calibrate precise measurements.
  • Employee required to problem-solve.
  • Employee required to communicate with the public.

WESCO International, Inc., including its subsidiaries and affiliates (\"WESCO\"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.

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About the Team

WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 250 company, is a leading provider of business-to-business distribution, logistics services and supply chain management solutions. Pro forma 2019 annual sales were over $17 billion, including Anixter International which it acquired in June 2020.

WESCO offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions, and Utility and Broadband Solutions. The company employs over 18,000 people, maintains relationships with over 30,000 suppliers, and serves more than 150,000 customers worldwide. With nearly 1.5 million products, end-to-end supply chain services, and leading digital capabilities, WESCO provides innovative solutions to meet customer needs across commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities.

WESCO operates nearly 800 branch and warehouse locations in over 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

At WESCO, we build, connect, power, and protect the world. We have the capabilities and expertise to deliver the latest technologies, including: Industrial networking, Intelligent buildings, Cloud computing, Alternative energy, Broadband communications, Critical infrastructure protection, LED lighting retrofits, and Physical security.

Burnaby,

WESCO Distribution is a leader in industrial supply with an extensive offering of electrical, data communications, general maintenance, repair, and operations (MRO) and electrical OEM products. We are more than just an electrical distributor - we're a company of procurement specialists, helping customers lower supply chain costs and increase efficiency through LEAN Customer Value Creation (LCVC); and save energy with Green and Sustainability initiatives. Our network of branches delivers industrial supply products fast, and our vast catalog of supplier partners enables WESCO to be your one-stop shop for electrical and MRO products. As a Fortune 500 company our industrial supply solutions leverage our buying power and extensive procurement experience that leaders across a broad range of industries trust to deliver value, service, and results that exceed customer expectations.

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