New York, New York

About this role:

Wells Fargo is seeking an ITSM Service Transition Product Owner will be responsible for defining, maintaining and executing the product roadmap for the Service Transition product within the ITSM ServiceNow platform, including features for change and release management . This product owner will apply deep industry knowledge and proven expertise in ITSM Service Transition implementation and improvement to ensure successful product adoption and resource transition from waterfall to agile methodologies.

In this role, you will:

  • Establish and maintain the ServiceNow ITSM Service Transition product roadmap, including cross-product and cross-organizational dependencies
  • Understand technology strategy, ITSM ServiceNow cross-product strategy, and related roadmaps to ensure ITSM Service Transition roadmap alignment across products
  • Define, validate and deliver ITSM Service Transition product outcomes in alignment with related strategies, vendor product roadmap, process and risk goals, and user needs
  • Partner with the ITSM ServiceNow portfolio engagement manager to identify key ITSM Service Transition product work efforts needing management as initiatives
  • Maintain a thorough understanding of the product's technical and business architectures, implementation state, revision history, and interdependencies
  • Define ITSM Service Transition current and future state user journeys and articulates product value propositions
  • Drive continual innovation and increasing product value through research and analysis of user experience, operational results and process compliance
  • Act as a champion for users and their leaders to increase adoption, eliminate barriers and ensure success during release transitions
  • Oversee the agile ITSM Service Transition product delivery lifecycle in support of process governance, day-to-day operation and product maintenance
  • Translate product vision and strategy into epics, stories and acceptance criteria with the support of product business analysts
  • Work with process owners, key process stakeholders and platform and product development partners to identify a book of work for the ITSM Service Transition product
  • Analyze vendor's release roadmap to identify impacts and opportunities and translates them into the product backlog
  • Drive continuous integration and delivery, automation gains, and reduced release cycle times
  • Groom and prioritize the ITSM Service Transition product backlog, including selection of automation opportunities based on ROI
  • Engage the vendor for problem solving, future product enhancements and complex design evaluation
  • Collaborate with scrum master and development partners to estimate initiative vs business as usual resourcing needs
  • Track and report progress of the ITSM Service Transition product roadmap, including business value realization measured outcomes, and product delivery risks, issues and mitigations
  • Perform related work as assigned

Required Qualifications, US:

  • 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 7+ years of information technology experience

  • 5+ years of change management experience

  • 3+ years of experience implementing ServiceNow

  • 2+ years of Agile experience

  • 2+ years of JIRA experience

Desired Qualifications:

  • 4+ years of experience developing or supporting IT Service Management solutions

  • Ability to influence across all organizational levels, particularly senior management

  • Good analytical skills including strategically analyzing data and diagnosing opportunities/interventions

  • Knowledge and understanding of automated workflows design

Job Expectations:

  • Ability to travel up to 10% of the time


Pay Range

$120,400.00 - $250,000.00 Annual


  • Information about Wells Fargo's employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

New York, New York

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

Similar jobs