Prepress Sales Account Manager - Military Veterans

POSITION DESCRIPTION                       

Position Title: Prepress Sales Account Manager     

Department:    DGS

Supervisor:     Vice-President of Sales and Operations

LOCATION:  Burbank, CA

GENERAL PURPOSE:  Be the primary liaison between the customer and internal Prepress team for the supply of all graphics, creative and pre press work out of Burbank. Sustain and expand relationships with existing customers as well as develop relationships with new customers.

ESSENTIAL JOB FUNCTIONS:
Manage client requirements
Project timings and deadlines
Color requirements including general color, white plates etc
Understand client briefs and build on these for execution in the studio
Deliver proofs, take feedback, liaise with the studio and re supply updated proofs
Effectively communicate with client, pre press studio and print liaison be that print sales rep, print production manager or printing plant
Proactively prioritize workload according to release dates and print production lead times, to guarantee the smooth running of the account
Keep internal systems up to date to ensure accurate reporting
Attend weekly client meetings/conference calls (as defined by the client) and ensure all necessary data is available
Deal with any challenges in a timely manner and to the satisfaction of the client
Liaise with CSR to manage monthly billing
Maintain an inspiring team environment with an open communication culture
Provide training, guidance and support as required
Manage KPI reporting internally and into the client
Escalate any issues that do not have an immediate solution to the appropriate lead
Collaborate with the wider WestRock group on special packaging projects
Engage internally and externally, in person and via Teams / phone in a professional manner
Maximize opportunities within accounts.z Develop and grow sales wherever possible in order to achieve sales goals and objectives.
Provides customers with value-added solutions wherever possible
Creatively solves problems to achieve the greatest customer experience
Performs other job duties as assigned.

QUALIFICATIONS and EXPERIENCE: 
Excellent organization skills and attention to detail - checking that all artwork files adhere to the brand and packaging specifications, and that the customer’s requirements will be met
Good inter-personal skills
Excellent eye for detail
Excellent communication and leadership skills
Decision making skills
Good time management and able to work to deadlines
Good Microsoft Office skills (mainly Outlook, Word and Excel)
Good understanding of graphics and Creative Cloud, proofreading, and the printing process
Experience, knowledge or interest in the Home Entertainment industry, pre press, print and packaging
Must have high school diploma or G.E.D.
Bachelor's Degree from an accredited four-year college or university preferred.
Must have strong time management, interpersonal, problem solving, conflict resolution, and collaborative selling skills.
Must have the ability to write simple correspondences.
Must be able to effectively present information in one-on-one and small group settings
Good use of basic math in order to calculate figures and amounts such as discounts, volumes, revenues etc
Must be able to answer the telephone and or engage in Teams meetings via video and provide information or assistance to customers
Must pass color vision and color hue tests
Must be able to maintain good attendance
Must be willing to work overtime as needed
Must be able to perform all essential functions of this job with or without reasonable accommodation.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, talk, see, hear and be mobile.

In terms of a typical 8 hour workday,
On the job, employees must: Not at all Occasionally
(<2 hours) Frequently
(2-5 hours) Continuously (5-8 hours)
Bend/Stoop X
Kneel X
Push/Pull X
Use hands/fingers to handle/feel X
Repetitive operations X

In terms of a typical 8 hour workday,
On the job, employees must lift and/or push/pull: Not at all Occasionally (<2 hours) Frequently
(2-5 hours) Continuously (5-8 hours)
Up to 10 pounds X

This position has special vision requirements:
Close vision – clear vision at 20 inches or less.
Color vision – ability to identify and distinguish colors.
Distance vision – clear vision at 20 feet or more.
Eye-hand coordination – ability to guide the hands with the eyes.

The noise level that is typical for the work environment of this position is:
Moderate noise (examples: business office with computers and printers, telephone communication).