Humboldt, Tennessee

Opportunity summary:  As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.

How you will impact WestRock
Represent WestRock values and deliver excellent service through each interaction
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Run customized reports and share data with customers
Provide pricing, inventory availability and production schedule information to customers
Track order activity and alert appropriate staff of any potential delivery problems
Partner with Quality Manager to resolve routine customer issues
Suggest alternative products or services to meet customer needs when appropriate
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Track warehouse inventories and update customers on order status
Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

Humboldt, Tennessee

“The people of WestRock are what differentiate us in the marketplace and will help us become the premier provider of packaging around the world.” —Steve Voorhees, CEO This is an exciting time at WestRock, a leading provider of differentiated paper and packaging solutions. We believe that Packaging Matters™ in building trust, influencing purchasing, and educating consumers, and we apply that belief to every project. Our strong foundation of talented, motivated experts provide customers with sustainable paper and packaging solutions around the world. Working together, we have a tremendous opportunity to define our company culture, grow our business and provide long-term solutions for our employees. With such an expansive operation, we can offer you a challenging and rewarding career opportunity.

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