Computer Services Consultant II | University of Southern California (USC) - Military Veterans

at HERC - Southern California

Los Angeles, California

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is. USC is an equal opportunity employer.  USC values diversity and is committed to equal opportunity in employment. USC University Advancement is committed to fostering a diverse, equitable, and inclusive culture in which all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting USCâ??s mission, values, and goals.   University Advancement is seeking a Computer Services Consultant II to join its team. The incumbent will be responsible for providing support, assistance, and advice in the area of computer hardware, software, and networks to staff and students. This person will be responsible for the deployment, maintenance, security, and troubleshooting of all employee workstations, printers, phones and other mobile devices including physical hardware, virtualization solutions, and various software services. Areas of expected knowledge include: Mac OS, Windows OS, iOS, inventory management, and Active Directory. Additionally, t he candidate must be available to work during the occasional off-hours change management windows for our production services, be available to travel to our remote offices, and display exceptional customer service skills. Basic Job Roles: Provides support for Macs, PCs, mobile devices and printers including setup, deployment, and troubleshooting at our campus locations and remote offices.   Provides technical support, assistance and consultation to students, faculty, and staff in assigned areas.   Maintains a working inventory of all assets within the organization. Answers questions on-site or via telephone/Zoom.   Assists System Administrators with user accounts and permissions (i.e. email, calendar and network shares).   Resolves, escalates, or refers technical problems as appropriate. Keeps track and documents all work using standard ticketing solution.   Required Experience: Exceptional customer service and customer relations, supporting senior level staff .   Exceptional Mac OS and iOS experience (OS 11.x, iOS 15.x)   Experience with Microsoft operating systems/application administration: substantial knowledge and proficiency with Windows 10/11 & Office Suite (Outlook, Word, Excel, etc.)   Knowledge of computing environments. Experience with networks, workstations, printers, wireless communications, security software and procedures.   Experience with configuring computer hardware, as well as advanced configuration, firmware &  driver troubleshooting techniques.   Preferred Knowledge: Experience with ManageEngine Products (AD Manager, SelfService, Desktop Central).   Experience with various security tools ( Sentinel One & Varonis).   Experience with asset management system (Asset Panda). â?? Additional Documents Required:   Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents. Sample letter/writing samples are preferred to be considered for this position . USC has excellent benefits, including health benefits for staff retirement plans once you meet Programâ??s eligibility period; tuition benefits for staff free professional development online courses; central Los Angeles location with easy access to commuter trains, buses discounts to football, basketball & other campus events.   The University of Southern California values diversity and is committed to equal opportunity in employment. Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.

Los Angeles, California

Southern California HERC, established in 2003, is a non-profit organization composed of a diverse group of colleges and universities, and research, medical, and cultural institutions. Our institutions are committed to diversity, equity, and inclusion in the recruitment process and providing a work environment sensitive to work/life balance. We also understand that employment decisions often involve two careers and offer state of the art dual career resources and solutions. SoCal HERC includes members from the Central Coast, Los Angeles, Orange County, Inland Empire, and San Diego.

HERC is a gateway to more jobs in higher education and related fields than any other website. HERC provides job seekers with comprehensive and transparent access to job opportunities, daily job alerts, career advice news and webinars, dual career support, and regional multicultural resources to help with relocating to a new community.

SoCal HERC Member Institutions:

Antioch University, Azusa Pacific, University Cal Tech

CSU Fullerton, CSU Northridge,  CSU San Bernardino 

Cedars-Sinai Medical Center, Chapman University, Citrus College

Concordia University Irvine, Grossmont-Cuyamaca CCD, Kaiser Permanente School of Medicine 

Loyola Marymount University, MiraCosta Community College, Mount St. Mary’s University

North Orange County CCD, Occidental College,  Pacific Oaks College & Childrens School 

Point Loma Nazarene University, San Diego State University, Soka University of America

The Claremont Colleges, The Salk Institute for Biological Sciences, UC Path Center

UC Irvine, UCLA, UC Riverside

UCSD, University of Redlands, University of San Diego

University of Southern California, Vanguard University, Whittier College

While there are certainly wonderful opportunities to teach and conduct research at HERC campuses, of the 42,000 jobs on, over 24,000 (or 57%) are non-teaching positions. You will find jobs in healthcare, administration, software, information technology, finance, technical and trades, social work, student affairs, and much, much more.

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