Scheduled Hours 37.5 Position Summary Departmental Mission Serve undergraduate and graduate students, to educate and inform prior to taking a loan, ensure understanding and preparedness to begin repayment, and to assist when âlife happensâ? at any time during repayment. Serve internal WashU partners, providing solutions and support in offering attractive institutionally-funded financing options to students, parents, and staff in order to achieve university goals. The purpose of the Loan Coordinator position is to manage relationships with internal and external partners, providing: -expertise in administering and developing institutional student loan programs, -loan counseling to students utilizing institutional and private loan programs, -management of processing Private and Parent PLUS loans from application through certification and disbursement, -provide PowerFAIDS, Workday Finance, Workday Student systems expertise, and -provide assistance to Treasurer and Director in Financial Literacy efforts on campus. Job Description Primary Duties and Responsibilities This position is the primary point-of-contact for all university financial aid representatives as it relates to institutional student loan programs, private loans, and Parent PLUS loans. Responsible for routine communication throughout the year with financial aid professionals and collaborates with Collection Services to provide annual program report to business managers. This includes serving as a department lead for PowerFAIDS processing and procedures. Maintain private lender relationships, serving internal partners as university expert regarding private lending options when no institutional loan option exists. Provide logic and maintain universityâ™s historical or preferred Lender List as required by Title IV. Manage and process Private (student and parent) and Parent PLUS loan applications from certification through disbursement for graduate and undergraduate students. Track Parent PLUS loan denials and work with borrowers to provide options. Work with Student Accounting and financial aid representatives to review awards and refunds for private, Parent PLUS, and Institutional loans. Understand and utilize loan data reporting options available to generate agreement files, establish executed institutional loans for repayment at loan servicer (UAS). Collaborate with Collection Services and financial aid representatives to ensure successful student transition to repayment. Manage institutional loan process improvements and changes. Identify efficiencies and develop back-up coverage plan/depth between this position and federal loan processing loan coordinator. Participate in ad-hoc projects as they arise. Maintain technical knowledge and expertise of Title IV compliance and federal Truth in Lending law. Prepare institutional loan agreement templates, self-certification forms, and disclosures in compliance with federal guidelines. Coordinate routine reviews with Office of General Council to ensure current and accurate loan agreement and related documents. Other Duties Receive response files via EdConnect and provide daily support for PowerFAIDS loan processing. Ensure education of Loan Coordinator for federal programs as back-up for all functions of this position; serve as back-up for federal programs Loan Coordinator. Respond to all calls and emails from internal and external staff, students, parents, lenders, or guarantors promptly and efficiently. Preferred Qualifications Ability to identify and implement process improvements. Ability to work under pressure. Possess and appreciate University and department vision. Systems knowledge and use of: PowerFAIDS, SIS/Workday Student, PEP/Loan database, ELM, Knowledge Lake, Workday Finance, Outlook, Microsoft Word, Microsoft Excel, Tableau reporting, NSLDS website, UAS loan servicing, Equifax, COD, G5, and EdConnect. Required Qualifications A business-related undergraduate degree or equivalent experience in financial aid or consumer banking. At least three to five years related work experience. Highly developed PC skills with spreadsheet and word processing expertise. Detail oriented. Well-developed service orientation. A high degree of professionalism. Ability to work harmoniously with people and communicate both orally and in writing, with management, internal contacts and external contacts. Grade G10 Salary Range $45,800.00 - $75,900.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits. EEO/AA Statement Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Applicant Instructions When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âQuick Applyâ? options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âQuick Applyâ? page by clicking âNextâ? at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.