Travel %26 Expense Client Support Specialist | Stony Brook University - Military Veterans

at HERC - Metro New York & Southern Connecticut

Stony Brook, New York

Travel & Expense Client Support Specialist Required Qualifications (as evidenced by an attached resume): Bachelor's degree (foreign equivalent or higher). Two (2) years of professional work experience in Accounts Payable, Accounting, Procurement, or a Finance-related field. Proficiency in Microsoft Office Suite. Preferred Qualifications (as evidenced by an attached resume): Bachelor's degree (foreign equivalent or higher) in Accounting, Business, or a Finance-related field. Five (5) years of full-time work experience in Accounts Payable, Accounting, Business, Procurement, or a Financial environment. Experience in a higher-education/university business setting. Experience working with a Travel & Expense management program. Experience working with a Travel Management Company (TMC). Experience working with the Concur Travel & Expense system. Brief Description of Duties: The successful candidate will provide administrative and technical support for the Stony Brook University and Stony Brook Research Foundation (RF) Travel & Expense Management programs. The Travel & Expense Client Support Specialist will report to the Assistant Director of Travel and Card programs and this role will serve as the client support lead providing excellent customer service to the Campus, Medical Center, and Long Island State Veterans Home (LISVH) on travel policy and system inquiries. The incumbent must have strong problem resolution and trouble-shooting skills, be able to work independently, simultaneously manage multiple priorities and tasks, and must display high levels of discretion and confidentiality. The successful candidate must have the ability to confidently use knowledge and experience while consulting with clients on the best ways to meet their needs and have proven ability to engage and interact with internal teams to resolve client issues. Additionally, excellent analytical skills and written and verbal communication skills will be required. The incumbent must comply with all Federal, SUNY, OSC, RF, and Stony Brook standards and regulations. Duties: Concur Administration: Assist in the implementation and expansion of the Concur T&E system, working with Concur consultants and IT partners. Perform configuration tests before implementing to the production site of the T&E system. Assist in maintaining configurations of the Concur T&E system, including, but not limited to, loading Graduate Student Assistant (GSA) per diems and IRS mileage rates. Build a solid relationship with the University's Travel Management Company (TMC) and assist in the roll-out of the on-line booking tool. Concur Client Support: Serve as a Subject-Matter Expert (SME) regarding all aspects of the Concur Travel & Expense (T&E) system. Assist in handling Concur Travel & Expense technical support issues via phone, email, and chat submissions and escalate cases to Concur where necessary. Communicate and build a solid relationship with SBU's Division of Information Technology (DoIT) department, working collaboratively towards the resolution of technical integration issues. Respond to T&E issues/inquiries regarding pre-approvals, employee reimbursements, reconciliations, booking, etc. Create, maintain, and monitor a log of all system issues to analyze for proficiencies. Ensure issues are being addressed in a timely manner and followed through to resolution. Assist in monitoring travel system for successful integration of expense reports to Enterprise Resource Planning (ERP) systems. Assist in handling supplier file issues related to the T&E system. Help employees navigate through the on-line booking tool while fielding policy-driven booking questions. Concur Training: Assist in training stakeholders on features and functions of the Concur Request, Expense, and On-Line booking modules, promoting a positive experience. Assist in developing and updating T&E training materials and user guides. Assist in maintaining accurate, up-to-date information on the T&E website to ensure stakeholders are informed of changes to policies and procedures. Compliance Management: Assist in the review and approval of employee travel expense reports for State and RF funding sources in accordance with SUNY and Research Foundation guidelines using the Concur system. Additional Duties & Responsibilities as Assigned: Other duties or projects as assigned as appropriate to rank and departmental mission. Special Notes: This is a full time appointment. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA. In accordance with the New York State Department of Health (DOH) regulation that all hospitals and nursing homes "continuously require all personnel to be fully vaccinated against COVID-19," Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. Candidates who are partially vaccinated, but not yet fully vaccinated, must complete their vaccination series within three (3) calendar days of job offer or in accordance with vaccine manufacture protocol, whichever comes later. The regulation also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The regulation allows for limited exemptions with reasonable accommodations, consistent with applicable law. Resume/CV and cover letter should be included with the online application. Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA . In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here . Visit our WHY WORK HERE page to learn about the total rewards we offer. Job Number: 2202001 Official Job Title : Staff Assistant Job Field : Administrative & Professional (non-Clinical) Primary Location : US-NY-Stony Brook Department/Hiring Area : Procurement Schedule : Full-time Shift : Day Shift Shift Hours : 8:30 a.m. - 5:00 p.m. Posting Start Date : Jun 8, 2022 Posting End Date : Jun 23, 2022, 3:59:00 AM Salary : $46,000 - $60,000 plus $3,026 location pay. Appointment Type : Term Salary Grade : SL2

Stony Brook, New York

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