Rehovot,

Job Description:

  • Are you looking for a fascinating and challenging Support position? Do you want to work in a company, which is a Global leader in its field? Come join us at Applied Materials!

    Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Applied Material’s Process Diagnostics and Control (PDC) business group, based in Israel, conducts the development of cutting-edge Machine Learning and Computer Vision based Metrology and Inspection products that are essential elements in the wafer fabrication.Our expertise enables our customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

    As a SW Support engineer, you will be providing support for our Products installed at customer sites around the world, working with global support functions, development teams and Application engineers, making sure our tools function as designed.

  • Function as a technical support Tier for SW issues
    • Contain all field SW escalations that don’t require code changes
    • Independently resolve customer complex issues by analyzing product and systematic issues (SW, IT, databases)
    • Provide troubleshooting plans and technical solutions
    • Reproduce customer issues, find root cause
    • On-site support for complex cases
    • Proactively identify points of failure, and drive for resolution
  • Involvement in new SW development
    • Take part in SW development road map milestones, new features reviews and demos
    • Provide support-related inputs to be included in next versions
    • Participate in new products introduction
  • On-site Projects:
    • Released SW proliferation
    • Pro-Active monitoring / data collection at customer sites
    • Troubleshoot complex cases and support the local team
    • Cross Platform integrations
  • Support Infrastructure:
    • Develop training programs for field engineers
    • Proactively drive support-related features development
    • Initiate Support-related Specs, improvements, utilities
    • Document solutions, procedures, best known methods

Requirements:
  • Proven experience in complex product systems troubleshooting
  • >3 years’ experience in providing SW technical support in complex systems, as Tier 3
  • Ability to multitask, prioritize, and manage time effectively
  • Proven experience in learning and understanding multi-disciplinary, large scale systems
  • Willingness to work off hours and weekends
  • Team player with fantasticcommunication and collaboration skills
  • Excellent English - verbal and written
  • Willingness to travel up to 30%
  • Advantage: previous experience as IT engineer (networking, databases, OS, computing HW)
  • Advantage: experience in SW development / SW testing and integration
  • Required education: Bachelor / master’s degree in computer science and / or engineering and/or other technical degree


#LI

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Rehovot,

A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

Employee Benefits:

  • Dental Insurance
  • Employee Assistance Program
  • Life Insurance
  • Paternity Leave
  • Custom Work Station
  • Disability Insurance
  • Gym/ Wellness Reimbursement
  • Health Savings Account (HSA)
  • Maternity Leave
  • Paid Time Off
  • Sick Leave
  • On Site Gym/ Fitness Classes, Clinic (Site Dependent) 

What Happens After I Apply?

Once you click ‘Apply Now’ on an Applied Materials job posting, you will either be re-directed to fill out an application on Applied Materials' career page or be given a confirmation of submission.  If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Applied Materials reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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3.     Prepare a few questions to ask on your interview.

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