Albany, New York

Deliver business value through Right and Fast partnership

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

Achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision within upstate NY (Rochester & Syracuse) with some travel to Pittsburgh, PA. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will achieve continuous improvement initiatives in the field to quickly fix any technical difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

Key Responsibilities

  • Inspect for Quality
  • Read/write software programs based on approved drawings
  • Modify/Troubleshoot for bugs and fixes in the programs
  • Supervise Jr Techs on site or on different projects
  • Attend all essential site meetings for safety compliance and/or trade handshakes
  • Troubleshoot wiring interlocks
  • Read datasheets/submittals to determine functioning of a device/equipment
  • Read mechanical/electrical floorplan drawings for equipment location
  • Coordinate with electricians or electrical subcontractor on site
  • Install or Repair Work Orders
  • Provide Customer Support
  • Present at Trade Shows
  • Mentor and Train Jr. Field Service Representatives
  • Ability to travel overnight. 
  • Ability to service clientele in Rochester/ Syracuse and assist as needed in Erie, PA.


  • High School Diploma or GED
  • 3+ years of experience with installing or troubleshooting commercial Fire Alarm systems.
  • 2+ years of experience with commercial building automation system.
  • NICET I Certification
  • Valid driver’s license.


  • Commercial fire alarm or security/ access control knowledge will be a plus.
  • Experience with Niagara, Tridium, BACnet, or Modbus.
  • Notifier experience
  • Previous industry experience
  • Previous technical/installation experience
  • Previous customer service experience
  • Good written and oral communication
  • Ability to follow instructions and identify mistakes
  • Bachelor’s degree or technical/professional certificate



Additional Information

  • JOB ID: req357063
  • Category: Customer Experience
  • Location: Albany,New York,United States
  • Nonexempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Albany, New York

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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