Service Performance Management Analyst - TS/SCI with Polygraph - Military Veterans

at General Dynamics

Chantilly, Virginia

Responsibilities for this Position
Location: USA VA Chantilly - 14150 Newbrook Dr (VAC459)
Full Part/Time: Full time
Job Req: RQ121273

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Business Process Analysis

Job Qualifications:

Skills:
ITIL Service Operations, Management Processes, Performance Management (PM)
Certifications:
CompTIA - Security+ CE - CompTIA
Experience:
1 + years of related experience
US Citizenship Required:

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that is important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Service Performance Management Analyst joining our team to support our government client's activities in the Northern Virginia locations.

At GDIT, people are our differentiator. The Service Performance Management Analyst designs, executes and interprets past and real-time data to identify trends, reconcile inconsistencies, and make recommendations to improved IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes.
  • Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance
  • Use data analytics to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem and incident management
  • Works with the ITSM Process Leads and Customer Engagement Teams to identify and monitor process performance and Service Provider performance
  • Analyze, define, and report on trends identified in the data
  • Facilitate Technical Exchange Meeting related to data structure, quality assurance, and reporting
  • Leverage the various reporting and presentation tools to provide analysis and recommendations
  • Design and build dashboards and reports in ServiceNow and/or Tableau to support our Program, Governance, and Service Providers
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement data collection solutions, data analytics, and other strategies that optimize statistical efficiency, and quality of information
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Supports Incident and Problem Management processes in root-cause analysis of major Incidents
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement and Continual Service Improvement (CSI)opportunities
  • Participates in special projects as required.

Qualifications:
  • A Bachelor's Degree OR equivalent experience, 2+ years of IT experience AND 1+ year of data analyst, Performance Management, and Service Delivery reporting
  • A good understanding of ITSM delivery and ITIL processes
  • One year experience conducting data analysis and creating dashboards in ServiceNow
  • One year experience creating dashboards in Tableau
  • Technical expertise regarding data models, database design development, data mining, and segmentation techniques
  • Knowledge of statistics and experience with statistical tools to analyze data sets (ServiceNow, Excel, SPSS, or SAS)
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
Desired Qualifications:
  • ITIL Foundations Certification

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Chantilly

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI206641872

Chantilly, Virginia

Organization logo
General Dynamics

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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