Ithaca, New York

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. As part of the university's comprehensive vaccination program , all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location. New hires are required to provide documentation showing full vaccination status (that is, completion of two shots of the Moderna or Pfizer vaccine or one shot of the Janssen/Johnson & Johnson) before their first day of work. If a new hire's vaccination is not complete or information is not received by their start date, the first day of work will be delayed. It is possible in some cases that an offer of employment may be withdrawn. For additional information on Cornell's Vaccination Compliance Program click here . Guest Services Supervisor Cornell University's Statler Hotel has launched a search for a Guest Services Supervisor to join our Front Office Leadership Team. This is a great opportunity for someone who is currently working as a Guest Service Agent who would like to take the first step advancing toward a career in management. A Guest Services Supervisor will learn how to lead teams of professional staff and bright, young, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests of the Statler Hotel. Cornell SC Johnson College of Business: Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. The Statler Hotel: Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities. The Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality--marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day. Our Statler Family: We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality. Your role as a member of the Statler Hotel's Leadership Team : Statler Hotel managers are expected to lead with hospitality . We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self mastery , accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart , practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage , intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff. The Guest Service Supervisor is a "manager-in-training", performing front line operational duties, while also serving as a work group leader and assisting our management team with the training and supervision of other front line regular, temporary and student staff. The Guest Service Supervisor will be cross-trained and able to work competently as a Guest Service Agent, Reservationist, PBX Operator or Bellperson. A Guest Service Supervisor will be trained and developed to be able to serve Manager-On-Duty shifts to fill in as needed by the Front Office Management team. What we are looking for in a Guest Services Supervisor: Associates Degree and 2-4 years of relative experience working in a hotel. The potential to assume responsibility, act decisively, and lead staff. The potential to troubleshoot and resolve guest problems quickly and calmly. Must be driven and energetic with excellent customer service, teamwork and leadership skills. Ability and enthusiasm to coach, mentor and train students as well as other inexperienced staff. Computer skills, proficient with Microsoft Office Suite Good working knowledge of hotel management systems/revenue management/online travel agencies. Professional demeanor, dignified composure, pride in personal appearance. Superior communication skills (verbal and written) and professional phone etiquette. Warm and enthusiastic personality, committed to giving your best effort. Rewards & Benefits: Cornell University provides a wide array of great benefits, including: health care options to choose from, a 403b retirement plan using multiple investment options, a range of impressive educational benefits, generous leave provisions, including 3-4 weeks vacation, 13 holidays (including end of year winter break through New Year's Day) and Health and Personal Leave. Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events. Cornell University has also been nationally recognized as an award-winning workplace for our health, well-being, sustainability and diversity initiatives. To explore the full range of Cornell Employee Benefits further follow the link: Cornell Benefits . Please make sure to include your resume and cover letter when you apply. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. For more information please contact: Rick Kuhar '86 Director of Human Resources 130 Statler Drive Ithaca, NY 14853 Phone: 607-255-9289 Email: rk30@cornell.edu University Job Title: Guest/Client Services Supervisor I Job Family: Auxiliary Services Level: D Pay Rate Type: Hourly Company: Endowed Contact Name: Leanna Caloras Number of Openings: 0 Job Titles and Pay Ranges: To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator . The final rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience. Education level to the extent education is relevant to the position. Unique applicable skills. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines : Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu . If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu . Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement. 2022-06-01-07:00

Ithaca, New York

The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.