We Are:

We are Accenture — a global professional services organization, which includes being a   vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.   Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our far-flung cloud-related skill sets into one highly focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.)   Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it.  

Learn more about ServiceNow at Accenture Here (

Accenture’s ServiceNow practice   can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

You Are: A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

The Work:

+ The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITSM (IT Service Management).

+ This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement.

+ As a Business Process Consultant will be accountable to work with and advise clients on managing the business change required within the client’s organization.

+ Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Here’s What You Need:

+ Minimum 5 years consulting experience in ITSM related process and tool implementation projects with ServiceNow

+ Minimum 5 years’ experience in process definition, improvement and re-engineering.

+ Minimum 5 years’ experience developing requirements documentation, project artifacts and process documents.

+ ITIL v4 Managing Professional or Strategic Leader Certification

+ Agile Scrum Product Owner Certification

+ Business Process Management (BPC) training/certification

+ Bachelor's degree ( in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If Associate’s Degree , must have minimum 6 years work experience)

+ English is required for this position as this role will be aligned to multi-national teams where English is the common language across our North America Market. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points If:

+ ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications.

+ Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.

+ Advanced MS Office skills (Word, Excel, Visio and PowerPoint)

+ Extensive experience in process management competencies.

+ Proven ability to work independently and as a team member

+ Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.

+ Desire to add value to the client and Accenture above and beyond the role

+ Proven experience identifying solutions that align to ITIL best practices including defining and deploying “future state” ITSM Process for clients aligned to the ServiceNow platform.

+ Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

+ Hold a Government Security Clearance at a Reliability level or above; or alternately has the ability to attain a Government Security Clearance.

+ Bilingual in English and French.


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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