Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt
Position Summary:
Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor and control all established quality assurance standards. Assist in directing, supporting and supervising all functions, duties and activities for the department. Responsible for assisting with the execution of best practices, goals and standards established for the department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
- Promote trust and respect among associates by communicating company, department, and job specific information.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Establish performance goals for department and empower associates to meet or exceed targets.
- Assist in developing adequate scheduling to meet customer needs.
- Assist in training and developing associates on performance of their job.
- Adhere to all local, state and federal laws, and company guidelines.
- Create an environment that enables customers to feel welcome, important and appreciated. Inform customers of bakery specials and recommend items to ensure they get the products they want and need.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Prepare bakery items per customer requests using proper bakery equipment.
- Offer product samples to help customers discover new items or products they inquire about.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
- Prepare foods according to the food temperature logs and follow cooking instructions.
- Assist in the development and implementation of a department business plan to achieve desired results.
- Create and execute sales promotions in partnership with the department manager.
- Stay current with present, future, seasonal and special ads.
- Assist in the planning, organizing and supervision of the inventory process.
- Schedule routine price changes by updating shelf tags and promotional signs.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math
- Retail or Customer Service experience
- High school diploma or equivalent
- Management experience
- Second language: speaking, reading and/or writing
Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: None
Shift(s): [[mfield4]]
Regions: Mountain
States: Colorado
Keywords:
From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
At the Kroger Family of Companies, we’re all about people. We provide satisfying, sustainable careers—with boundless opportunities—to nearly 450,000 associates across the nation.
We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help to feed your future by focusing on providing the value and support you need to grow.
We believe in an associate-first culture, built on collaborative, diverse communities that thrive together. We genuinely care about each other, giving back and helping out. We also know that none of us can succeed on our own. Stress happens. Life happens. That’s why we provide the tools and support you need to live our values and find your way.
No matter where you start your journey, fresh opportunities abound with the Kroger Family of Companies. The scope and size of our organization means we cater to nearly any career aspiration or skill set.
Beyond comprehensive benefits and competitive wages, we provide meaningful opportunities for associates to expand their horizons and grow their careers. From internal and external training and education programs to on-the-job training and personalized development opportunities, we help our associates reach their full potential.
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