O'Fallon, Illinois


Job Description:

Leidos has a career opening for a Voice Services Support at Scott AFB, IL.

Job Summary:

Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. The core telecommunications capabilities supported by GSMO2 enables the Warfighter to meet operational needs by providing world-wide telecommunications, supporting natural disaster relief, and conducting humanitarian assistance in peace time crises, regional conflicts, and at the same time executing on-going strategic deterrence activities. This position is for the Voice Services Support​/Unified Capabilities O&M Incident Management Desk within DISA’s 24x7 Network Operations Center on Scott Air Force Base, Illinois, supporting DoD-wide voice/video services. Rotating shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone.

Job Responsibilities:• Conduct network and telecommunications system incident investigation.• Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Enterprise Voice over Internet Protocol (EVoIP), Enterprise Classified VoIP (ECVoIP), Voice over Secure IP (VoSIP), DoD Enterprise Classified Travel Kit (DECTK), Voice Internet Service Provider (VISP), Global Video Services (GVS), as well as the Defense Switched Network (DSN), and Meet-Me conferencing systems. • Configure, test, troubleshoot, repair, and maintain network devices, phone systems, including phone units, voicemail, switches, infrastructure, call manager systems, Video Teleconference (VTC) systems video recording/viewing/distribution systems, and related telecommunications trunk circuits.• Identify and document network errors and solutions.• Analyze network and telecommunications alarms and identify potential issues/solutions.• Identify and recommend solutions for smooth continuing operation of the DISN network as capacity needs change. • Speak with customers of varying ranks/positions throughout the DoD and partners on a daily basis.

Minimum Qualifications:• Expertise in one or more of the following: SIP, VoIP, TDM telephone switches, Video Conferencing (VTC) systems• Requires competency in one or more of the following devices/vendors: CISCO, Avaya, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints, or Juniper.• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.• General understanding of network topologies, both transport and IP.• High School Diploma and 3+ yrs of relevant technical experience; Associates and Bachelor’s degree preferred.• Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.• Ability to participate in a 24/7 shift work environment, to include working nights and weekends. • Must have an active, in-scope US Top Secret Government issued security clearance. • Due to the nature of the work and contract requirements, US Citizenship is required.

Desired Qualifications:• Knowledge in one or more of the following: Router, Switch, SBC, Video Gatekeeper, and Crypto operation/configuration• Understanding of Session Initiated Protocol (SIP) messaging• Technical Control Facility experience.• Remedy GTMS/ITSM+ (ServiceNow) experience is a plus. • Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.• Customer service experience.


Pay Range:Pay Range $36,400.00 - $56,000.00 - $75,600.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00085688

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

O'Fallon, Illinois

At Leidos, quality performance means two things:

  1. Satisfying our customers by delivering the products and services they need on time and in budget.
  2. Continuously improving our processes so that our work meets requirements and is done right the first time.

Our proprietary EngineeringEdge® solution gives us a consistent, company-wide approach to planning, designing, developing, and delivering solutions that achieve our customers’ goals. Comprehensive and customizable, EngineeringEdge is based on industry standards and best practices from:

  • CMMI®, the CMMI Institute.
  • Project Management, the Project Management Institute.
  • the International Organization for Standardization (ISO®).
  • the International Council on Systems Engineering/INCOSE Corporation.
  • Electronic Industries Alliance.
  • Our four decades experience on a wide range of programs.

Many Leidos organizations have been able to earn coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations.

In addition, we have our own high standards for ethics and performance.
Investors : Employee Code of Conduct

What does this mean to our clients? High quality products and services, developed in an environment committed to continuously improving processes and uncompromising ethics.

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