Mesa, Arizona

The Hospital Services Administrator is responsible for the overall daily management and operation of the assigned hospital programs. This position reports directly to first line regional operational management which may be an Area Manager, Area Director, Regional Director, or Vice President of Hospital Services, depending on the region/territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.


  • Develop and implement processes for program growth in accordance with Company/Hospital goals.
  • Plan/coordinate patient scheduling to assure timely acceptance of patients and effective staffing levels.
  • Implement clinical and operational processes to improve patient health and reduce length of stay and readmission rates.
  • Achieve financial targets to include budget, labor costs, supply costs and expenditures.


  • Review all incident reports; make recommendations and take action relative to incidents as appropriate.
  • Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.
  • Participate in the hospital required quality program. Monitor quality metrics as prescribed by the hospital.
  • Coordinate the functions of all departments and develop standards and methods of measuring patient care services.
  • Work with staff to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician and other healthcare professionals.
  • Achieve program's target goals for patient outcomes in accordance with quality patient care and Company goals.


  • Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements.
  • Assure that the dialysis program is in compliance with all applicable federal, state, and local laws and regulations and receives continuing certification from all statutory and regulatory agencies.
  • Develop, implement and follow up necessary Corrective Action Plans for internal and external surveys.
  • May assume Charge Nurse's responsibilities as needed.
  • May fulfill responsibility of dialysis program CEO as delegated by Governing Body.
  • Conduct and/or participate in both formal and informal meetings with the Hospital Management, Regional Director, Medical Director and the staff. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held routinely. Assure that Quality Assessment & Performance Improvement Program is current at all times.
  • Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the dialysis program.
  • Plan, coordinate, and approve effective and efficient staffing to meet patient needs and regulations.
  • Oversee the maintenance of equipment and supplies to meet current laws and regulations.
  • Continuously monitor to ensure that a safe and sanitary physical environment is maintained; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.
  • Supervise the maintenance of equipment, building areas occupied by the dialysis program and other property belonging to the Company.
  • Know and understand the water treatment and mechanisms of the equipment of the dialysis program.
  • Assist, when necessary, with disinfection of equipment and supplies including Reverse Osmosis machines/systems and dialysis machines.
  • Regular and reliable attendance is required for the job.


  • Monitor all contractual agreements; update as needed with corporate oversight.
  • Maintain collaborative working relationship with hospital staff and physicians.
  • Establish and maintain a positive relationship with all area dialysis programs, area hospitals, agencies, vendors and the community.
  • Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
  • Respond timely and effectively to inquiries or complaints.


  • Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.
  • Recruit, train, develop, and supervise all personnel.
  • Maintain effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.
  • Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.
  • Effectively communicates expectations; accepts accountability and holds others accountable for performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:

  • Current RN license in applicable state preferred.
  • Demonstrated ability to function in a leadership position and to perform in new and emergent situations with sound judgment.
  • Demonstrated analytical and problem-solving skills are required.
  • Strong time management and organizational skills required.
  • 1 year previous hospital dialysis management experience preferred.
  • Demonstrated working knowledge of the English language and ability to communicate verbally and in writing.
  • Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all USRC clinical applications required within 90 days of hire.
  • Ability to meet minimum hospital/agency hiring standards which may include additional background clearances and orientation requirements if applicable to the program assigned to for employment.

U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran.

Additional Information

Mesa, Arizona

U.S. Renal Care was founded in 2000 and serves more than 25,000 patients in 335 dialysis facilities in 32 states and the Territory of Guam. We have a unique business model, developing and operating dialysis centers in joint venture partnerships with leading local nephrologists. At our core, we exist to serve our patients. In fact, we like to say that we are inspired by our patients. We do our best to provide compassionate care, where and when patients need it. We wouldn’t be a leading dialysis provider without our leadership team. Each team member brings decades of healthcare and business experience to their roles.

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