Springfield, Virginia

Responsibilities for this Position
Location: USA VA Springfield - 7770 Backlick Rd (VAS110)
Full Part/Time: Full time
Job Req: RQ120452

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Public Trust/Other Required:

Job Family:
Systems Administration

Job Description:

System Administrator
TS/SCI
Shaw NCR, Springfield, VA

Please take this opportunity to join one of GDIT's fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Responsibilities:
  • Serves as a contact for clients experiencing technical and/or non-technical issues.
  • Responsible to diagnose, troubleshoot and make necessary adjustments in operating system, software and hardware.
  • Provides ongoing technical support for specialized applications: logs trouble calls, analyzes and corrects problem at source.
  • Advises users of changes in procedures.
  • Identifies problems requiring vendor assistance and coordinates vendor technical support.
  • Works with other staff to install, test, debug, modify and maintain distributed processing databases on the LAN.
  • Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripherals.
  • Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third-party support software.
  • Relocates IT equipment including desktop computers, printers, monitors, and other general peripherals.
  • Provide end-user software troubleshooting and support; daily maintenance and incident/problem resolution for escalation of desktop support related issues.
  • Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
  • Connects and configures IT devices to use computer networks. Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates.
  • Provides software support for users applications, including basic to advanced software operations and general use of computers and peripherals.
  • Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
  • Document all user requests and actions taken in ServiceNOW ticketing system.
  • Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
  • Ability to work well under pressure and to meet deadlines as needed.
  • Re-images desktops and laptops, as needed, and deploys new equipment to end users.
  • Tracks and updates the movement of all IT assets (laptops, desktops, etc.) within the stipulated tracking system(s) and within time constraints.
  • Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory.
  • Follows set policies and procedures when assisting clients to ensure proper handling of requests. Supports continuous improvement in the process and quality of the operations.
  • Identify and execute process improvements and other enhancements that improve operational efficiency.
  • Develops end-user documentation and instructions. Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support.
  • Maintains a professional attitude and appearance providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.
  • Assist users in accessing and using IT systems. Provide user education and training in basic hardware and software functions.
  • Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs.
  • Participate in special projects as required.

Qualifications

Required Qualifications:
  • 2+ years of experience is required.
  • BA/BS degree or equivalent work experience
  • Must possess and maintain a TS/SCI Clearance.
  • Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges.
  • Must possess or obtain WINDOWS 10 certification within 30 days of hire
  • Technical support experience in current desktop, laptop computers, and printers.
  • Experience in various operating systems to include Windows 10 and Microsoft Office suite.
  • Knowledge in Voice and VTC installation and support.
  • Excellent troubleshooting capabilities.
  • Experience using ticketing system (ServiceNOW).
  • Strong customer service and end user equipment support skills.
  • Strong written and oral communications.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • May be required to work evening, weekend, and holiday hours as required to support critical mission.
  • Depending on job assignment, additional specific certifications may be required.
  • Preferred Qualifications:
  • Must possess or obtain ITIL V4 Foundation within six months of hire.

    #excitingMPEteam

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI197580406

Springfield, Virginia

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description for the specific position you are applying for.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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