Philadelphia, Pennsylvania

•Review, validate and ensure timely delivery and accuracy of reports as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting)

•Responsible for developing and ensuring integrity and consistency of set WFM processes and procedures applicable to the accounts being handled

•Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals

•Ability to extract, manipulate and present data from WFM application and manual platform

•Ability to maximize benefits from WFM application by utilizing the full functionality

•Manage internal and external audit with processes and controls in place

•Conduct monthly coaching and performance feedback to their direct reports

•Graduate of any Bachelor's degree •Must have at least 3 years Workforce Management experience •Must have at least 1 year experience as Team Lead •Experience in forecasting, planning and scheduling calls/ contacts or work volumes is a plus •Basic knowledge on Infrastructure Services •Excellent English communication and analytical skills •Proficient in MS Office applications

Philadelphia, Pennsylvania

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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