Scheduled Hours 40 Position Summary Plans, develops and delivers technical training materials and instructional courses in support of preparing resources and end users to operate in the future state: 1) IT staff using and mastering new IT processes and tools, 2) faculty, staff and students becoming users of new IT Shared Services. Works with project management to determine the needs of stakeholders impacted by the change, helps determine deployment approach and methods (coaching, self-paced learning, instructor led learning, eLearning), and plans and delivers needed training materials (job aids, on-line help, deployment training user guides, self-study guides, supporting webpages, etc.) and communications leading up to training and deployment of new services. Job Description The work is normally performed in the offices located across campus. There will be activities that require trips to many University offices and offsite locations. Provide off hours support, as needed. Ability to regularly travel to on-and off-campus locations required. Primary Duties and Responsibilities Planning Plans training, documentation and communication of deliverables. Provides leadership, vision, creativity and strategy for the development of performance support materials for customers or IT staff in support of IT systems and services delivery. Conducts needs analysis of end userâ™s training and performance support needs. Defines learning objectives and designs course curriculum and training deliverables to meet those objectives Coordinates planning activities to meet objectives and timelines of overall program or project. Forecasts required time and resources, provides status reports, and follows established methodology.Â Independently prioritizes the completion of tasks and resolution of issues to ensure compliance to project deliverables.Â Develops required training and communications plans. Analysis, Design, Execution Studies and develops a comprehensive understanding of assigned systems.Â Works closely with co-workers, product teams, and business office subject matter experts to acquire an in-depth knowledge of the system, including system transactions and the business processes related to the system, and end-user experiences.Â Applies in-depth knowledge in all phases of training and communication development (analysis, design, development, implementation and evaluation). Develops, tests, implements, and presents training deliverables in multiple formats such as case scenarios, simulations, e-learning courses, and other related support documentation following established standards and methodology.Â Ensures training plan is delivered successfully, including all training/presentations and content production.Â Implements communications plans and associated communications following established standards and methodology. Provides consulting to end-users in units and business offices on various topics, including communication plans and transactions in University systems. Conducts effective communications with co-workers, teams, business offices, and subject matter experts with guidance from management and senior personnel.Â Provides input and guidance to the customer to assure that the planning and execution of the deliverables meet the objectives of the organization and customer. Maintains all appropriate documentation, such as status reports and change logs. Works with IT Service Managers post-deployment to provide resources and users with updates to functionality in service offerings.Â Coordinates with vendors, customizing vendor training materials as appropriate.Â Schedules and delivers deployment training or arranges for SME to deliver. Leadership Coordinates activities associated with the design, development, and implementation of training and communication plans, materials and vehicles.Â Â Â Provides training, guidance and assistance to other Organizational Change Management staff to successfully accomplish objectives. Measurement Helps develop adoption metrics and other methods of measuring the success of training and communications. Reviews and monitors the effectiveness of training programs and communication plans; leads and implements continuous improvement plans for training and communication.Â Compiles training and performance support feedback, as needed. Preferred Qualifications ITIL knowledge. PROSCI Change Practitioner. Experience with Saba or similar LMS a plus. A creative, curious and strategic thinker who possesses a confident style, coupled with sensitivity and flexibility. Good judgment, discretion, tact and diplomacy skills are essential. Ability to work effectively in a highly collaborative, matrix, and consensus-driven environment. A willingness and ability to embrace change and to adapt approaches in a timely way. Superior writing and presentation skills. Sensitivity to visual aesthetics. Strong organizational skills and attention to details. A good understanding of project management, and an ability to work to deadlines. Proficiency in Microsoft Office products, including Word, PowerPoint, Excel, and Outlook. Experience with Adobe Creative Suite applications Experience with screen capture software such as Camtasia. Experience with developing standards-compliant, interactive online learning using software such as Captivate. Experience in developing video/multimedia training materials Experience with learning management systems, such as Saba or Canvass. Experience and expertise in developing and implementing a range of training methods, modes, and techniques. Workday experience. Certification such as ASTD (American Society for Training and Development) or Certified Online Training Facilitator. Required Qualifications Bachelorâ™s degree and at least two years of supervisory experience and/or relevant experience in an enterprise environment or equivalent combination of education and experience. Grade G12 Salary Range $53,900.00 - $92,200.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits. EEO/AA Statement Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Applicant Instructions When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âQuick Applyâ? options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âQuick Applyâ? page by clicking âNextâ? at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.