Dublin, California

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

The Sr. IT Applications Analyst is responsible for coordinating and managing IT activities related to New Store Openings, Store Remodels, Store Relocations and Store Closing (GOB) projects. This role coordinates planning and installation activities with multiple IT teams, business partners, equipment and installation vendors, and field leadership teams. This role will also participate in the ongoing management of all service, equipment and installation vendors and onboarding of new vendors. The Sr. IT Application Analyst is responsible for driving results through strong communication, planning, organization, prioritization, analysis and judgment, cross-functional collaboration and vendor management.


• Support and execute end-to-end New Store Opening Process, Remodel projects and Store closing (GOB) projects.

• Responsible for coordinating with multiple vendors, IT teams, cross-functional business partners to ensure the timely and accurate installation of all IT Equipment and Network/Telephony services.

• Acts as a main point of contact for all IT equipment and service installations related to the New Store Opening, Store Remodel, Store Relocation and Store Closing (GOB) activities.

• Day-to-day management of multiple equipment, software and service vendors

• Partner with IT and business stakeholders to ensure timely and successful issue resolution.

• Ability to lead development of materials and deliver / present to senior leadership.

• Build cross-functional partnerships with other groups to foster team building across units

• Ensure that all required system and user documentation is created accurately, installations are completed on time and under budget and anticipated business benefits are achieved.

• Manage meetings, issue resolution, escalation, etc. for the teams during the complete lifecycle of all assigned projects.

• Drive the planning and execution of deployment plans with all stakeholders

• Support existing production systems, coordinate related support and enhancement activities. Define and prioritize problems and requests. Ensure proper testing and business change management practices and procedures are followed. Ensure all support activities are executed on time and on budget.


• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:
Functional Knowledge

• Keeps up to date on new skills, policies, processes and tools for their area

• Demonstrates the functional and technical knowledge and skills needed to perform the role
Problem Solving

• Troubleshoot and analyze issues and roadblocks from both a technical / engineering level and from a project management level
Customer Focus

• Build and deliver solutions that meet customer expectations

• Establish and maintain effective relationships with both Business and IT customers


• 5 years' experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.

• Experience working for a national retailer with multiple stores or consulting firm.

• Experience implementing and/or supporting hardware and packaged software solutions.

• Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.

• Technical orientation balanced by project management discipline. Able to supervise and collaborate with internal programmers, analysts, consultants, non-technical business resources and external vendor resources.

• Demonstrated track record managing technical application projects.

• Experience in risk identification and management

• Strong analytical and problem-solving skills.

• Ability to effectively communicate at all levels of the organization.

• Outstanding verbal and written communication skills; outstanding listening skills

• Customer focused

• Multi-tasking and prioritization skills

• Highly organized and detail oriented

• Experience with the Microsoft Office Suite, Microsoft Project and Visio

• Outstanding verbal and written communication skills; outstanding listening skills

• Able to articulate issues, build consensus around recommendations, and define next steps

• Experience in dealing with other cross-functional teams (IT or business)

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

• Demonstrated experience strengthening and maintaining inter- and cross-functional relationships (IT, Property Development, Loss Prevention, Store Operations, Store HR)

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Dublin, California

Behind every bargain

Our customers love a great deal. That makes our mission simple: to provide exciting bargains, every day, in every store.

It takes an incredible team of individuals to make that possible. Whether you’re new to the workforce or an experienced professional, there’s an opportunity for you. We’re passionate, committed, collaborative, and hands-on—from our Corporate and Buying Offices to our checkouts.

So if you’re ready to be part of a Fortune 500 company that’s growing —you’re ready for a brand new opportunity at Ross Stores, Inc.

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