San Jose, California


Job Summary

The Undergraduate Admissions Program Specialist works independently under general supervision of the Director of Undergraduate Admissions and Outreach to support San José State University’s commitment to increase online access to higher education for working adult learners, particularly focusing on providing students from historically underserved communities with opportunities to advance their education and obtain their degree. The Specialist is responsible for serving as the point of contact for SJSU Online Enrollment Counselors and for the evaluation and verification of prospective and applicant online learners. In compliance with university and CSU policies, the Specialist performs complex student services professional work within a centralized admissions environment to determine student applicants’ admissibility to the University, including all processes related to admission evaluation, processing and posting of transfer credit for special sessions programs.

The Specialist also provides admission workshops and summative reporting for these online populations, and may serve as a liaison to a number of on-campus departments as well as external partners. The Specialist may assist the unit during peak process periods to evaluate and verify freshmen, transfer and post-bac applicants for CSU and SJSU admission eligibility and transfer credit for applicants and admitted students


Key Responsibilities

  • Verifies and processes academic records; transcripts for transfer credits and advanced standing credits that are valid toward transfer and/or graduation requirements.
  • Reviews, assesses and evaluates all SJSU Online applicants’ documentation and records to determine eligibility for admissions.
  • Provides admission evaluation to determine SJSU Online applicant initial eligibility.
  • Works towards streamlining transfer credit evaluations processes, in collaboration with other department processes.
  • Utilizes and updates student administration database system (CMS), document retention system (On-Base) and FileMaker Pro to determine remaining requirements or outstanding documents.
  • Creates and presents reports regarding applications, admission, enrollment, denials, withdrawals, appeals and student success regarding these specific populations.
  • Assists the Undergraduate Admissions regular department processing during peak process periods with evaluations for admission, posting transfer credit of transfers and frosh regular session applicants.


Knowledge, Skills & Abilities

  • Ability to provide timely and accurate responses, manage multiple priorities and track decisions.
  • Maintains confidentiality and handles sensitive communications with students, parents, staff, faculty and external agencies.
  • Utilizes or learns to utilize CMS for record keeping and to retrieve information.
  • Uses technical databases and programs for word documents, databases, communication tools, spreadsheets, etc.
  • Ability to develop and lead presentations and workshops.
  • Strong oral and written communication skills.
  • Must possess excellent customer service and public relations skills.
  • Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data.
  • Ability to advise students individually and in groups on routine matters where required.
  • Ability to compose and appropriately format correspondence and reports.
  • Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools. Ability to learn PeopleSoft.
  • Ability to perform accurately in a detail-oriented environment. Must plan and execute multiple work priorities, organize and plan work and projects.
  • Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible.


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Preferred Qualifications

  • Experience working in Admissions or Records environment.
  • Experience in communicating admissions and/or student services policies and procedures to community college, university or high school constituents.



Classification: Student Services Professional III
Anticipated Hiring Range: $4,691/month - $4,750/month
CSU Hiring Range: $4,691/month - $6,683/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: May 16, 2022 through May 31, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


San Jose, California

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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