Chicago, Illinois

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Manufacturing Solutions - Senior Client Executive to join our team in the Chicago/Milwaukee area.

We seek a Client Executive in the Chicago/Milwaukee/Denver area with experience in a broad Manufacturing industry, especially in plant operations, to focus on defining go-to-market strategy and execution across a portfolio including Business Resilience & Simplification, Digital and Data Driven, Transformation Acceleration, Systems Resilience & Trusted Platforms, and Workforce Resilience. Additionally, they will provide thought leadership and advisory consultation across areas such as: data advisory, commercial operations, client engagement, and across digital transformation initiatives.

Additional Qualifications and Responsibilities:
  • Responsible for overall end-to-end client relationship development, client satisfaction, account P&L, sales/growth strategy and execution, ensuring client and NTT DATA expectations are appropriately set and managed.
  • Primary accountability:
    " Leads Client Relationship & Account Teams (Delivery, Sales, and Business Operations leadership assigned to the Client)
    " Timely execution of all client management responsibilities as defined by governance policies
    " Establishing 3-year strategic plan and vision for the account
    " Ambassador and spokesperson on behalf of the company

    Work with proper teams to ensure account/project start-up activities are complete, such as:
    • Contract Creation
    • Billing Unit Creation
    • WBS Assignment
    • Raising account specific R&Rs
    • Process (LOI, MOA situation)

    Understanding and communicating Client's Strategy/Objectives
    • Understanding and communicating NTT Value Propositions aligned to Client Strategy/Objectives
    • Ensure NTT brings relevant industry experience
    • Ensure NTT has Client Context knowledge development
    • Brand Strategy Development & Ambassador within the Client
    • Guides ONE NTT Marketing / Branding efforts within Client
    • Orchestrates relationships from all of NTT into client
    • Ensures C Suite and Key Buyer Relationship Development and Team assignments
    • Ensures appropriate Client Expectations
    • Ensures Client Satisfaction Assessment
    • Assessing Client Satisfaction with delivery process and outcomes
    • Develops and Executes Client Satisfaction Improvement Plans with Delivery Leadership
    • Relationship Management - P&L for client inclusive of sales, revenue, margin, investments (e.g., BD / RD / ABM)
    • Accurate and Timely Revenue / Cost / Margin forecasts
    • Revenue Management to POS and variance action plans
    • Participate and approve Margin Improvement Plans (Revenue and Margin)
    • Action Plan to close gap of forecast to AOP
    • Monthly, Quarterly reporting of account results internally and with client
    • Validated/interlocked AOP and monthly/quarterly forecasts
    • Work with Finance to ensure proper financial treatment (rev rec, accruals, etc.)
    • Ensure pricing changes and provisions are implemented, such as COLA, price changes, volume (ARC / RRC band issues, etc.)

Basic Qualifications:
  • minimum of 6 years of experience within IT Services practice structure focused on building and managing client relationships
  • minimum of 4 years of Manufacturing industry expertise (preferably in plant operations), focused on designing and delivering business outcomes
  • Undergraduate degree or equivalent combination of education and work experience

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Chicago
Job Segment: Consulting, Technology

Chicago, Illinois

Careers at NTT DATA

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We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.

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We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.