HR DEPARTMENTAL MANAGER - Department of Head and Neck Surgery & Communication Sciences - Military Veterans

at Duke University and Duke University Health System

Durham, North Carolina

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.



Occupational Summary

Manage and coordinate personnel activities of the Department of Head and Neck Surgery & Communication Sciences to include recruitment, placement and termination of employees, classification and salary administration, interpretation of personnel policies, and employee relations functions to meet University and departmental objectives. This position reports to the Director of the SOM HR Service Center, with a dotted line to the Chief Administrative Officer in the Department of Head and Neck Surgery & Communication Sciences (HNS&CS). HNS&CS is the newest clinical department in Duke’s School of Medicine. This is an exciting opportunity to build the HR infrastructure for a new clinical department.


Work Performed

  • Coordinate and manage recruitment, screening, and interviewing of applicants for departmental positions; provide guidance on selection and placement of employees in positions to achieve departmental objectives; ensure departmental compliance with EEO and other applicable requirements. Design and implement departmental onboarding and orientation processes. 30%
  • Advise departmental management on pay issues, affirmative action requirements, classification issues, performance appraisal, employee relations and employee training and development issues; maintain liaison with Human Resources, Staff and labor relations and other appropriate offices and departments to respond to employee relations issues. Lead annual staff performance evaluations. 15%
  • Create employee recognition programs and events. Interpret personnel policy intent and/or acceptable management practices to ensure fair and consistent application of University policy; develop departmental policies in accordance with established University policy. Make recommendations to ensure the creation of a work environment that is diverse and equitable. 10%
  • Advise and assist management, faculty and staff in the handling of employee relations issues, complaints and/or grievances and determination of appropriate disciplinary actions; represent management at grievance hearings, dismissal conferences and arbitration. 15%
  • Manage process for new and replacement positions including review and screen requests; needs assessment for position reclassifications to determine appropriateness of submission; advise management on departmental organization. Strategically plan recruitment for the harder to fill positions. Develop and conduct exit interview process. 10%
  • Determine budgetary impact of salary actions and assist management with salary budget planning and staffing requirements. Develop HR strategic planning to meet department’s needs. 5%
  • Serve as APT liaison; Prepare all necessary documentation for faculty and postdoc hires; follow-up with APT or responsible hiring School or Department, in the case of joint hire. Manage DMR system and draft faculty offer letters. 10%
  • Prepare reports and analyses reflecting progress, adverse trends and appropriate recommendations or conclusions; ensure maintenance of appropriate personnel records. Oversee work performed by School of Medicine HR hub. Recommend various personnel actions including, but not limited to, hiring, performance appraisal, disciplinary actions, and vacation schedules. 5%


Required Qualifications at this Level



Work requires a general business or personnel background generally equivalent to a bachelor's degree in a related field. 



Work requires three years of business and/or administrative experience, with exposure to human resources activities, to acquire knowledge of human resources policies and procedures necessary to manage the personnel activities of a department of division. 






The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.






Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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