, Missouri

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.


CoverMyMeds, part of McKesson Corporation, is a fast-growing healthcare technology company that has been recognized as a "Best Place to Work" by Glassdoor and a "Best Company to Work For" by FORTUNE. Through innovation and collaboration, CoverMyMeds' solutions help people get the medicine they need to live healthier lives by seamlessly connecting the healthcare network to improve medication access; thereby increasing speed to therapy and reducing prescription abandonment. CoverMyMeds' network includes 75 percent of electronic health record systems (EHRs), 50,000+ pharmacies, 750,000 providers and most health plans and PBMs. Visit www.covermymeds.com for more information.

Position Description

As a Software Support Engineer for CoverMyMeds, you will use your skills to troubleshoot, analyze, design, deploy, program, debug and modify computer programs for commercial or end-user applications for McKesson and their customers. This role acts as the first line of defense for triaging customer support issues, technical software deployment and assignments in addition to continuing to evolve and grow existing software programs. You will analyze and investigate applications engineering tasks and prepare design specifications, analysis, and recommendations, ensure that system improvements are successfully implemented and monitored to increase efficiency.

On occasion, you may also be relied upon to complete tasks and other related projects/functions outside your primary position. Making sure CoverMyMeds employees have diverse roles has been the backbone of our company's success. Establishing departmental links across the CoverMyMeds organization (Support, Engineering, Project Management, Software and Production) are key to your success in this position.

Key Responsibilities
  • Provide engineering support and service leadership to the organizations' efforts to resolve complex customer technical issues. Diagnose if issues are related to: application defects, database defects, server/domain/client environment or hardware issues.
  • Work with existing system software / code currently developed.
  • Work on system wide mechanical and software during start-up. Expected to organize and direct the transition from start-up thru warranty period to support/maintenance contract.
  • Archive all internal machine functional specifications and hardware architectures for service reference.
  • Supporting onsite troubleshooting with the assistance from a remotely located developer.
  • Align and streamline documentation protocols.
  • Document activities in databases (JIRA, WIKI, STASH) and author knowledge base documentation on troubleshooting issues related to software products and hardware devices. Work with the training/documentation team to aid in knowledge sharing.
  • Actively participate in cross functional teams that may include Software Engineering, Product Management and Hardware Engineering on feature design and requirements.
  • Participate in on site meetings to help in resolving problems of high severity and to manage customer and vendor relationships from a support standpoint.
  • Develop & assist with proper project management procedures.
  • Program interfacing with McKesson R&D programs.

**This position will require on-call support over weekends/evenings/holidays.


Minimum Requirements
  • 6+ years' experience providing technical support and/or in-field work within Software Development.

Critical Skills
  • Experience providing technical support and guidance to product support teams, software engineers and onsite technicians.
  • Good understanding of Microsoft Windows and Windows domains, servers, workstations, printers and firewalls.
  • Experience writing queries and reports in relational databases (MariaDB or SQL Server)
  • C++, C# and/or Java programming experience required
  • Experience with troubleshooting software and hardware issues remotely is a must
  • In-depth knowledge of the diagnosis, repair & debugging of software & hardware automation
  • Must have experience in a client facing role with strong written and verbal communication skills

Additional Knowledge & Skills
  • In-depth knowledge of the diagnosis, repair & debugging of software & hardware automation (PLC experience)
  • Able to work independently
  • Technical writing experience
  • .NET technology experience a plus
  • DevOps experience a plus
  • Knowledge of local networking, including Ethernet and TCP/IP configuration
  • Considerable problem-solving aptitude
  • Computer hardware, networking and communication knowledge
  • Prior Software Engineer Field Service Support experience desired.
  • Prior Technical Leadership experience desired
  • Knowledge of Automated refill centers and pharmacy management systems.

  • Bachelor's degree or equivalent experience in diagnosing and troubleshooting software and hardware automation

Working Conditions
  • Environment is pharmaceutical mail order / distribution plant; some time as 'work from home' possible.
  • Must be authorized to work in the U.S.; Sponsorship is not available for this position

Physical Requirements
  • Must live within a commutable distance to KANSAS CITY, MO area.
  • May need to stand and crouch for extended periods while troubleshooting machines / equipment.
  • Ability to travel regionally as needed up to 30%
  • Ability to work on-call support over weekends, evenings, and holidays

Agency Statement

No agencies please

Career Level: P3

#LI - RT1

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

, Missouri

Who We Are

We’re a pioneer in supply, health and IT solutions. Join us, and spark a chain reaction of events that add up to something huge: helping millions of people get more from their healthcare.

Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we’re helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you’re part of a team of passionate people working together to improve lives and advance healthcare.

Our Employees – Our Future

McKesson believes that superior performance – individual and team - that helps us drive innovations and solutions that promote better health for all should be recognized and rewarded. We believe our competitive compensation program helps to attract, retain and motivate a high-performance workforce, gives employees the opportunity to share in ownership of the company, and remains flexible enough to meet the different needs of our diverse employee population.

Find out more about our comprehensive benefits offerings that provide employees with the resources and tools they need to thrive both in their jobs and their everyday lives:

  • Health and wellness
  • Retirement benefits
  • Continued learning
  • Diversity and Inclusion

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