Alexandria, Virginia

Description

Job Description:

Leidos is seeking a Patch Management Administrator to partner on a large enterprise IT contract for the DOD. This role requires an individual that is technical, customer oriented and familiar with enterprise server and desktop patch management. This individual should be detail oriented in order to capture Cyber Security and System Administrator inquiries appropriately. This role is responsible for interacting with customers to coordinate Patch Management responsibilities. Duties include examining complex problems preventing automated installation of patches/upgrades and suggesting/implementing appropriate corrective action across Microsoft Windows, Windows Server, MacOS, UNIX, and Linux operating systems (physical and virtual). This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.

Primary Responsibilities:

+ Experience with interacting with customers to handle service inquiries and problems.

+ Support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.

+ Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

+ Develop solutions to complex technical issues.

+ Provide follow-up vulnerability reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

+ Support 24/7/365 customers and missions by coordinating service interruptions.

+ Provide mentorship and supervision to junior team members.

+ Develop and update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.

Basic Qualifications:

+ Experience with Scripting/Automation using PowerShell and shell script languages

+ Ability to use, troubleshoot, and fix existing PowerShell and shell scripts

+ Experience with Tier 2 system administration of workstations and servers

+ Experience troubleshooting Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Manager client errors for workstations and servers

+ Experience with interacting with customers to handle service inquiries and problems

+ Experience troubleshooting issues in a growing environment

+ Experience with log reviews, incident analysis, and identification of issue trends

+ Experience with server patch management methodologies

+ Experience mentoring junior personnel

+ Time management skills

+ Strong oral and written communications skills

+ Track record of working effectively within a team, and support to peers toward improved processes and results

+ Experience with IT Service Management systems such as Service Now

+ US Citizenship is required due to the nature of the government contracts we support.

Certifications:

+ Candidate must meet DoD 8570 IAT Level II certification requirements (Security+ CE, CCNA-Security, GSEC, or SSCP).

Security Clearance:

+ Candidates must already possess an active TS/SCI clearance.

+ Candidates must either have or be willing to obtain and maintain a polygraph.

Education/Experience

+ The candidate must have Bachelor’s Degree with 4 years of prior relevant experience or a Master’s Degree with 2 years of prior relevant experience. Years of experience may be used in lieu of a degree.

Desired Certifications:

+ OS Administration certification (Microsoft, Linux, UNIX, or MacOS)

+ ITIL Foundation

Pay Range:Pay Range - -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00084464

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Alexandria, Virginia

At Leidos, quality performance means two things:

  1. Satisfying our customers by delivering the products and services they need on time and in budget.
  2. Continuously improving our processes so that our work meets requirements and is done right the first time.

Our proprietary EngineeringEdge® solution gives us a consistent, company-wide approach to planning, designing, developing, and delivering solutions that achieve our customers’ goals. Comprehensive and customizable, EngineeringEdge is based on industry standards and best practices from:

  • CMMI®, the CMMI Institute.
  • Project Management, the Project Management Institute.
  • the International Organization for Standardization (ISO®).
  • the International Council on Systems Engineering/INCOSE Corporation.
  • Electronic Industries Alliance.
  • Our four decades experience on a wide range of programs.

Many Leidos organizations have been able to earn coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations.

In addition, we have our own high standards for ethics and performance.
Investors : Employee Code of Conduct

What does this mean to our clients? High quality products and services, developed in an environment committed to continuously improving processes and uncompromising ethics.

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