Admissions Services Coordinator - Admissions Services | Washington University in St. Louis - Military Veterans

at Herc - Missouri

St. Louis, Missouri

Scheduled Hours 37.5 Position Summary The admissions services coordinator is a full-time position responsible for providing frontline customer service and managing the application process for students applying to the undergraduate day program for the university. This position supports the strategic goals of the Admissions Office and helps to achieve its enrollment goals. Serving in the role requires managing a large volume of confidential information, attention to detail, adherence to deadlines, and exceptional customer service skills. Job Description Primary Duties and Responsibilities Support Undergraduate Admissions initiatives through coordination of the application process for first-year and transfer students, as well as scholarship applicants applying to the undergraduate day program for the university. Work involves opening, processing, and scanning of paper materials received to the office as well as managing receipt of electronic materials. Assist students throughout the application process by communicating progress of the application, informing students of required application materials, test scores, essays, etc. and answering questions about application requirements, admissions policies, student portal, campus visits, and university related topics. Work proactively to engage applicants and provide excellent customer service. Respond to admissions related inquiries from parents, high school personnel, campus partners, and internal staff. Enter and update information in Slate, the admissions CRM system. Support Undergraduate Admissions initiatives through file preparation and verification of official documentation and materials received by the Office of Undergraduate Admissions. Prepare files for the file review team. Ensure files are complete and ready for review. Recalculate GPAs as needed. Ensure that official, consistent, timely, and accurate data is maintained in the system. Record, as needed, and verify official test scores, grade point average, rank, and official notice of high school graduation. Review all materials received and accept and process only official documents received from approved sources. Maintain accurate information for applicants and inquiries attending Admissions events on and off campus. Upload or enter data from events, check students in and conclude events. Audit and upload student data from outside sources. Maintain accurate information for organization contacts (counselors, teachers, CBO contacts) in Slate. Download and process test score files from the official testing agencies for ACT, SAT, TOEFL, IELTS, and Duolingo. Answer the Admissions Office's main phone line. Respond to inquiries from callers or transfer calls appropriately if unable to answer. Review, respond to and/or distribute email from the admissions incoming email account in a timely manner to Admissions staff and campus partners. Balance receipt of application enrollment fees. Create receipt voucher and report to the Accounting team. Maintain accurate records of transactions. Support Undergraduate Admissions initiatives by assisting with check-in for on-campus events. Greet and welcome students at the airport or on-campus locations. Perform other duties as assigned Preferred Qualifications Bachelorâ™s degree. Three years of relevant work experience. Familiarity and/or experience with specialized computer programs, such as CRM technology. Expertise with Excel, MS Word, and PowerPoint. Flexibility. Ability to work effectively as part of a team and independently. Ability to be able to effectively prioritize multiple projects, in a high-paced environment. Organizational and written/oral communication skills. Ability to communicate effectively with internal and external constituents including students, faculty, administrators, parents, alumni, vendors, and others. Ability to maintain and manage confidential and sensitive information. Professional communication, excellent customer service skills, and strong attention to detail. Superior attendance. Understanding of the importance of accurate data capturing and record keeping to contribute to the overall success of Undergraduate Admissions. Required Qualifications High school diploma or equivalent high school certification. Two years of relevant experience. Grade G06-H Salary Range $16.64 - $24.95 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at to view a summary of benefits. EEO/AA Statement Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Applicant Instructions When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âQuick Applyâ? options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âQuick Applyâ? page by clicking âNextâ? at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.