Auburn, Alabama

Position Information

Requisition Number


Home Org Name

Clinical Sciences

Division Name

College of Veterinary Medicine

Position Title

TES Veterinary Client Service Representative - Gulf Shores

Estimated Hours Per Week


Job Summary

This position is located at Auburn Veterinary Specialists in Gulf Shores, Alabama.

Responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

  • Assistance in the place of a regular employee who is absent for a specified period of time
  • Additional assistance during periods of abnormal or peak workloads
  • Assistance with special projects
  • Seasonal work
  • Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU student employees are not eligible for TES.

Essential Functions
  • Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client information and referring veterinarian.
  • Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
  • Appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful.
  • Receives and screens telephone calls to include scheduling appointments.
  • Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.
  • Determines appropriate course of action, referral, or response.
  • Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.
  • Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
  • Discharges clients in a timely and appropriate manner.
  • Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.
  • Addresses any past accounts or financial follow-ups.
  • Confirms client does not have any further clinical questions.
  • Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar's office.
  • Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
  • Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

Minimum Qualifications

High school diploma or equivalent

Desired Qualifications

Posting Detail Information

Salary Range

$12.00-$15.00/hour based on experience

Work Hours

7:30am-6:00pm Monday-Friday, with specific availability needed on Fridays.

City position is located in:

Gulf Shores

State position is located:


Posting Date


Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

Documents Needed to Apply

Required Documents
  • Resume
  • Optional Documents
  • Cover Letter
  • Other
  • Other Documentation
  • Other Documentation (2)

  • Supplemental Questions

    Required fields are indicated with an asterisk (*).
  • * Do you have a high school diploma or equivalent?
    • Yes
    • No
  • Auburn, Alabama

    Welcome to Auburn University! 


    Auburn University was established in 1856 as the East Alabama Male College, 20 years after the city of Auburn's founding. In 1872, under the Morrill Act, the school became the first land-grant college in the South and was renamed the Agricultural and Mechanical College of Alabama. In 1899 the name again was changed, to the Alabama Polytechnic Institute. Finally, in 1960 the name of the school was changed to Auburn University, a title more in keeping with its location, and expressing the varied academic programs and larger curriculum of a major university.

    Today, Auburn is one of the few universities to carry the torch as a land, sea and space grant university. Our fall 2014 semester enrollment was 25,912. Our students can choose from more than 140 degree options in 13 schools and colleges at the undergraduate, graduate and professional levels.

    Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.

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