Chicago, Illinois

Marketing Technology Program Manager (Hybrid)

Address: 433 W VAN BUREN STREET,CHICAGO,IL,60607-00433-04579-2
Job ID 895778BR

Job Summary:

Responsible for managing highly complex or enterprise-wide IT Programs consisting of multiple projects. Develops program strategy, supporting business case and various enterprise wide high-level project plans. Responsible for delivering all projects contained in the IT project portfolio on time, within budget and meeting the strategic and business requirements. Ability to manage and coordinate between various technical teams to implement design and development.
  • Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of Digital Product and eCommerce. Effectively collaborates with other members of the team, customers and/or stakeholders to align work efforts, develop/execute tactical plans that enable successful business operations.

  • This role will manage vendor relationship and ensures that SLAs are kept in respect to contract terms and researched and brought to the attention of the vendor when missed.

  • Actively collaborates across Business, Digital, IT and business areas within area of specified responsibility to ensure successful results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources.

  • Outcomes managed have an impact on the specified area of responsibility.

Job Responsibilities:
  • Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within Digital and eCommerce. Develops protocols to support established standards. Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately always accounted for.
  • Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating.
  • Develops, maintains and enhances an excellent working relationship with the vendor company. In addition, builds solid relationships at senior levels with vendor and Walgreens' leadership. Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner and Walgreens.
  • Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs. Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost.
  • Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities.
  • Understands short and long-term goals and objectives and recommend technical solutions and services.
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Develops and proposes options with pros/cons and risk, and works with stakeholders to finalize the best solution that meets business needs.
  • Establishes credibility with partners while managing expectations. Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
  • May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives.
  • Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements.
  • Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.
  • Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
  • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs.
  • Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Basic Qualifications
  • Bachelor's degree and at least 4 years of experience in Digital, Product, eCommerce, IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School diploma/GED and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization.
  • Experience with vendor and vendor contract management, including SLA review.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership, and/or cross functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • Bachelor's degree in IT, IS, Mathematics
  • Master's degree OR MBA
  • Experience in vendor relationship management
  • Adobe technology experience, highly preferred
  • PMP Certification
  • Bachelor's Degree in IT/CS
  • Bachelor's Degree and at least 10 years of experience in IT business or industry.
  • Understanding of Agile practices
  • Experience with Jira and/or Azure DevOps
  • Advanced level skills in Microsoft Project (for example: reorganizing large or complex projects into master and subprojects, optimizing resource assignments across projects, tracking schedules for completeness and/or budget on complex, connecting project managers, teams and data across the organization).
  • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
  • At least 5 years of IT Project Management experience.
  • At least 7 years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule.
  • At least 7 years of experience working with cross-functional teams and staff of all levels.

Chicago, Illinois

Walgreens (walgreens.com), one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. Walgreens is proud to be a neighborhood health, beauty and retail destination supporting communities across the country, and was named to FORTUNE* magazine’s 2019 Companies that Change the World list.

Approximately 8 million customers interact with Walgreens in stores and online each day. As of August 31, 2019, Walgreens operates 9,277 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omnichannel business, Walgreens.com. Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other health care services throughout the United States, most of which are operated by our health care strategic partners.

Walgreens is the the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (WBA), and WBA is currently ranked No. 1 in the Food and Drug Industry list of Fortune's World Most Admired Companies (2019), and has been included on this list as WBA (or previously as Walgreen Co.) for the past 26 consecutive years.

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