Houston, Texas

Innovate to solve the world's most important challenges

The future is what you make it. 
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.

Honeywell Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.

Position Overview:

The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problems. Visit customer locations may be required for critical site investigations.

Key Responsibilities

Ability to deliver remote support & services effectively.
Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
Comply with all GSM processes for documentation and customer communication.
Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues. 
Support Honeywell affiliates by participating in meetings with customers.
Keep technically current with the Modsys systems portfolio.
Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
Ability to support through the follow the sun.
Ability to work after hours to resolve remotely emergency situations at customer sites.
Maintain proactive and timely communications, providing frequent and informative customer updates. 
Provide troubleshooting, research, and replication of customer-reported problems and provide feedback to engineering.
Support product improvements, service training, and site installations by being the voice of the customer. Take customer feedback and personal experiences to feed into engineering product development.
Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Deliver premium services for all assigned customers.
Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.

• 6+ years’ experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry.

• Bachelor's degree
• 6+ years’ experience with Honeywell process control systems.
• Troubleshooting experience on:
o Domain Controller
o Windows 7 / Windows 10 / Windows 2008 Server / Windows 2018 Server
o Windows Update rollout
o Cyber Security knowledge 
• Experience in configuring and maintaining managed networking equipment, firewalls. Working experience with TCP/IP networks (network/device configuration, firewall administration). Troubleshooting skills to resolve network, system and application or system integration issues
• Experience in configuring and maintaining Microsoft Windows Servers, domain controller, active directory services etc. 
• Systems and network hardening and audit compliance experience
• Microsoft Patch management solutions (WSUS, MSSC) experience
• Antivirus solutions experience with centralized management (McAfee ePO, Symantec EPM)
• Installation, maintenance, technical support of Operating systems experience; Virtual machines
• CISCO Certified Network Associate or similar level networking certification.
• Microsoft Certified Solutions Associate Certification. 
• VMWare Certified Associate or direct working experience with Virtualization products
• Experience on Cisco / Dell Hardware configuration and troubleshooting

Additional Information

  • JOB ID: HRD162465
  • Category: Engineering
  • Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
  • Exempt
Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Houston, Texas

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

Similar jobs