Stamford, Connecticut

JOB SUMMARY
Charter Communications is looking to add a passionate consumer advocate to our Research team. This Manager will play a critical role to identify, champion and act on research and information needs. This individual will report to the VP, Consumer & Market Research and manage research projects to deliver against a strategic set of objectives. Join us in our new headquarters, walking distance from the Stamford, CT train station!

MAJOR DUTIES AND RESPONSIBILITIES
Identify research needs to support various functions throughout the company, including marketing, product, communications, sales, customer support, offer management, and competitive intelligence

Design and execute custom quantitative and qualitative research projects among residential consumers and small/medium business owners/decision makers

Keep teams informed of industry trends by synthesizing insights across third-party sources

Efficiently and effectively manage partnerships and vendors

Continuously explore new research methodologies and identify ways to improve research practices

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Strong communication skills
  • Ability to identify research necessary to address a multitude of business needs
  • Experience with various qualitative and quantitative research methodologies, including conjoint and discrete choice methodologies
  • Ability to manage the complete research process and partner with outside vendors
  • Ability to analyze and interpret data (both primary and secondary) to make recommendations
  • Resourceful, proactive, and detail-oriented
  • Able to thrive in fast-paced environment while managing multiple projects at once
  • Ability to prioritize and organize effectively, work independently and make decisions
  • Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications
  • Ability to read, write and speak the English language to communicate with employees and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to maintain confidentiality (and honor all Charter customer privacy requirements)
Education
Bachelor's degree in Research, Marketing, Business, Management or related field

Related Work Experience
Project management experience; 3+ years

Marketing Research experience; 5+ years

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of syndicated partners (e.g. Comperemedia, Kantar, Forrester and SNL)
Knowledge of television, internet, mobile, and media products and services
Experience with or ability to learn User Testing and Qualtrics survey platform
Experience with or the ability to learn SPSS

WORKING CONDITIONS
Office environment, light to moderate travel required (10-20%)
Required to report to the Stamford, CT office
MRS500 310397 310397BR

Stamford, Connecticut

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

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