Washington, District Of Columbia

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will help lead our industry forward and make your career.

Job Description

As a valued colleague on our team, you will provide expert advice in managing a book of business or a client relationship, overseeing activities involving the customer or product, and determining the ongoing strategy for maintaining the account.


The MF Customer Engagement - Account Management - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Be a part of a transaction management team that leads the sales, structuring, and negotiation on Fannie Mae's Structured Transactions inclusive of Credit Facilities and Bulk Deliveries, across all multifamily product types (conventional, affordable, manufactured housing, military, student and seniors housing).
  • Provide subject matter expertise to internal and external stakeholders on how to promote, sell and service Fannie Mae's Structured products.
  • Meet with multifamily owners and DUS Lenders to build relationships and customize flexible financing solutions for potential customers with the highest level of customer service.


Minimum Required Experiences
  • 4 years
  • Credit underwriting experience

Desired Experiences
  • Knowledge of Fannie Mae's multifamily products and DUS/GSE underwriting guidelines
  • A knowledge or desire to learn the nuances of Fannie Mae's Multifamily Structured Transactions
  • Ability to structure deals within complex layers of multifamily housing lending products
  • Bachelor degree or equivalent
  • The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
  • The group of skills related to Relationship Management including managing and engaging stakeholders, customers, building relationship networks, etc.
  • Experience gathering accurate information to explain concepts and answer critical questions
  • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
  • Working with people with different functional expertise to work towards a common goal
  • The group of skills related to Learning and Training including developing and conducting trainings
  • Skilled in Microsoft Teams
  • Skilled in Excel
  • Experience using Salesforce CRM

Additional Information

Job ID: REF10497K

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

Washington, District Of Columbia


We are Future Makers at Fannie Mae, and our mission is to deliver stability and affordability to America’s housing market. We help make the 30-year, fixed-rate mortgage possible, and we’re passionate about increasing access to affordable housing, advancing technology to build a better mortgage process, and creating green finance products to drive environmental sustainability.

Are you a Future Maker looking to join a diverse, collaborative team? We welcome your interest in helping us tackle tomorrow’s challenges today.

We continue to hire for all open roles, with interviewing and onboarding conducted virtually until further notice.

Fannie Mae is an Equal Opportunity Employer.

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