大连市,

Job Summary

Mobility is a service delivery function within Accenture which provides end-to-end support to our employees traveling or transferring on any cross-border travel/assignment. A Client Service Team Analyst within Mobility is responsible for providing immigration service and advice to employees’ requests, ensuring Turnaround Time & Quality of service, maintaining and updating all Accenture systems in time as instructed. Creating and maintaining strong relationships with customers and other related teams.

Key Responsibilities

Value Creator

+ Assist with supervisor and team lead on internal project/initiatives as requested

+ Increase customers’ satisfaction on the delivery of service

+ Provide knowledge and special skills sharing within team

Business Operator

+ Understand global as well as local relocation & transfer policies & assist resources in understanding the policies

+ Set up a new international assignment in host location & assist resources

+ Hands on working on PMG tool to record pre assignment to post assignment activities

+ Prepare various documents for VISA processing, foreign assignments etc. as required

+ Coordinate with immigration vendor wherever required

+ Assist with related special projects and various operational tasks as needed

+ Prepare ad-hoc analysis and reports as requested

+ Develop knowledge and understanding of performance metrics and strive to meet and exceed them

People Developer

+ Participate in the knowledge exchange and service review

+ Develop understanding of the internal systems and Accenture's global policies as applicable to international assignments and permanent transfers

+ Improvement on business writing and interpersonal skill, develop ability to effectively communicate with customer and other teams

+ Contribute to a positive work environment

Key Relationships

Interaction

+ Mobility Service Delivery Teams

+ HR, T&E Teams

+ Immigration Vendors

#LI-RC1

Qualifications and Experience

Education

+ University degree or equivalent higher education qualification (preferably in English, HR or Business related disciplines)

Professional Qualifications

+ Customer-oriented

+ Good team player

+ Strong problem-solving skills

+ Stakeholder management skills

+ Work Planning and Management Skills

+ Strong verbal and written Japanese communication skills

+ Basic English skill

+ Able to deal with high stress situations

+ Knowledge of visa and immigration application processes

Work Experience

+ At least 2-year experience in immigration, customer services, shared service, HR or relevant fields

+ Multi-National Corporation experiences preferred

+ Oversea study& work experience preferred

大连市,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.